NESCAFÉ® Dolce Gusto®

Coffee on demand

On behalf of NESCAFÉ® Dolce Gusto®, arvato organizes all of the activities that take place after the online ordering process through out Europe.

 TASK

  • Taking over all activities after the customer order in the online shop and setting up a European e-commerce fulfillment system.

CONCEPT

  • Implementation of standardized e-commerce fulfillment processes in the areas of logistics, debtor management and customer service in 17 countries.

RESULT

  • arvato AG develops and implements standardized e-commerce processes in 17 countries and goes live within three months.

Customer Solution

NESCAFÉ® Dolce Gusto®

  • NESCAFÉ® Dolce Gusto® is an unconventional coffee capsule system which belongs to the Nestlé Group.
  • There is a wide range of capsules offering over 20 flavors, such as Espresso, Latte Macchiato light or Nesquik®. However, the web shop also offers the corresponding coffee machines in a range of colors and designs as well as accessories that are available exclusively online.
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