Innovative products and excellent services for energy service providers

»By working with arvato we are able to concentrate on our core activities – energy procurement and marketing – and confidently leave the integrated services to our reliable service provider.«


Head of energy procurement and marketing
for one of our innovative customers

TASK

  • Developing a front-office and back-office solution, together with customer service and other integrated services.

CONCEPT

  • Analyzing customer requirements.
  • Determining the required service range.
  • Implementing and taking over the front-office and back-office activities.

RESULT

  • Reducing costs and optimizing processes.
  • Implementing state-of-the-art processes and ensuring compliance with current market regulations.
  • Improved customer loyalty.
  • Scalable processes.

Customer Solution

Energy

  • Innovative energy service providers whose core business is the marketing of electricity and natural gas.
  • They offer competitively-priced, individual and sustainable electricity and gas products.
  • Have been given awards by Ökotest [environmental test magazine] for ecologically-produced electricity and by TÜV SÜD [technical inspectorate] for active climate protection.
  • Target group: approx. 130,000 private customers.
  • Second brands of major German municipal energy suppliers.