Integrated patient care
Demographic change and major advances in medicine pose a challenge to the healthcare system. While the emerging markets are still working to develop high-quality, comprehensive healthcare, the industrialized countries of the developed world are striving to make their healthcare systems more efficient and effective, with a view to controlling costs. In this context, integrated healthcare models are becoming increasingly important.
arvato is developing and implementing solutions that allow everyone involved in the healthcare system − from patients, physicians and pharmacists to health insurance providers and manufacturers − to play an active role.
Holistic care solutions
For health insurance companies, we offer customer loyalty programs and CRM management; for manufacturers, we offer specialized marketing services, supply-chain and sales-support solutions. In keeping with the principle of integrated healthcare management, we not only deliver medical and pharmaceutical products, but also help with patient communications and information. Our experts advise, inform and support you, as well as your customers and patients − competently, proactively and on the basis of solid information. We provide informational brochures for patients and customers, tailored to their preferences or habits. They have access to online portals that allow them to discuss a variety of topics, and can find answers to their questions through specialized service centers. Finally, we offer special services such as helping patients make appointments with their physicians.