A full-service solution

Notable features of the computing, communications and consumer electronics industry include short innovation cycles and customers with high expectations. Success requires a consistent focus on customers’ wishes and expectations throughout a company’s business activities.

As products become more and more similar, it is increasingly important to provide outstanding services. In competitive markets, such services can be crucial in setting your company apart from its competitors. Do you want your customers to be able to return online orders to a brick-and-mortar store, or to be able to place an online order at the store if a product is not in stock? With arvato this is no problem. We understand the complex nature of your distribution and communications channels, and take an integrated approach to managing them. As part of our service package, we create and operate online shops and provide the necessary marketing services.

Integrated and holistic

Retailers and end customers want their orders to be delivered promptly. Complaints need to be handled quickly and without any unnecessary bureaucratic hurdles. arvato puts together full-service packages that take into account a growing demand for convenience. As an experienced BPO specialist, we help you manage all of your complex processes. We handle spare-parts logistics, repairs, first-, second- and third-level support, installation, configuration and maintenance, as well as much more. It is no wonder that more than 50 IT/hightech companies − ranging from small and medium-sized enterprises to international market leaders − have chosen to work with a high-performance, reliable partner: arvato.