Chesterfield Borough Council
A partnership of equals
Pioneering agreement between arvato and Chesterfield Borough Council delivers rapid results and lasting improvements.
»The cultural fit between the Council and arvato was underpinned by a feeling of mutual interest. We had a strong sense of being an important component in arvato’s portfolio and that arvato would invest with us in creating a best-practice model for district councils. «
Huw Bowen,
Chief Executive of Chesterfield Borough Council
Chesterfield Borough Council faced the dilemma of how to deliver an excellent service to local residents and businesses, while simultaneously making financial savings. The Council was open to looking at new ways of working but protecting the jobs of its workforce was also a major consideration. It decided it could best meet the challenge by taking advantage of arvato’s extensive public and private sector outsourcing experience.
In October 2010, arvato agreed a 10-year outsourcing partnership worth £40m with Chesterfield Borough Council to deliver a range of key services, including customer services, revenues, benefits, human resources, payroll, ICT, accounts payable and invoice processing; with sub-contractor Kier providing engineering services, facilities maintenance, and asset management.
Over the course of the contract, arvato will make savings of £4m and is investing £1.7m in technology and infrastructure, including £250,000 for the redevelopment of Chesterfield’s customer service centre.
Chesterfield was one of the first borough councils in the UK to outsource its services and this pioneering partnership of equals has already delivered outstanding results.
