Marc O’Polo
Tailor-made e-commerce solution
»We were impressed by arvato’s extensive IT and logistics expertise and its very good quality, flexibility and international infrastructure, as well as its expertise in the areas of CRM and multi-channel management.«
Chief Operating Officer, Marc O’ Polo
TASK
- To create and operate an integrated full-service backend facility for e-commerce
- To deliver highly skilled services
CONCEPT
- Full-service e-commerce back-end operations from a single source, with one central contact person.
- Integrated IT system for maximum transparency
- Efficient storage, reliable distribution and active returns management
- Integrated check of payment methods and online address validation
- Payment processing and accounts receivables management
- Customer service staffed by specially trained service agents
RESULT
- Fast processing of all orders, returns and payment transactions
- Support for multi-lingual customer service
