United Airlines

Best-quality customer service

»The scores from arvato have consistently been the highest in satisfaction and the lowest in dissatisfaction in comparison to all of our offices.«


Heather Munson
Manager Supplier Performance, United Airlines

TASK

  • Taking on the service center functions for the European and Asian markets.

CONCEPT

  • Two locations: Poznań (Poland) and Shanghai (China).
  • Multilingual service centers that provide high-quality services in seven languages.

RESULT

  • Marked improvement in customer satisfaction.
  • Significant reduction in costs.
  • arvato is the leader in quality in United Airlines’ service center network.

Customer Solution

United Airlines

  • United Airlines is one of the largest international airlines, as measured by passenger numbers.
  • With over 370 destinations in 62 countries, United Airlines has the most comprehensive flight network worldwide.
  • Mileage Plus is the industryleading frequent flyers’ program.
NewsroomTwitterXINGLinkedInYoutubeGoogle+