Welcome to the arvato Newsroom!Welcome back to the arvato Newsroom!
arvato takes over rewards sourcing for Spain´s leading rewards program
Munich. Travel Club, Spain's largest multi-partner rewards program, is entrusting the management of its extensive rewards shop to arvato rewards, and benefits from the cooperation in two respects. “Our new partner not only gets an attractive portfolio of rewards featuring international brands but also, thanks to our large purchasing volume, very favorable terms," said Mark Edenharder, CEO of arvato rewards.
Christine Scheffler Appointed to arvato Executive Board
Christine Scheffler will take over the management of arvato’s Central HR department at the soonest possible time. Further to this appointment, the 44-year-old executive will take a seat on the arvato Executive Board, becoming the first woman ever to join arvato AG’s highest leadership body. Scheffler succeeds Wolfgang Sonnabend, who is placing the reins of arvato’s HR work into new hands after nearly 30 years of close association with Bertelsmann and arvato, by mutual consent and on the best of terms. In doing so, he is preparing the long-term evolution of HR work at arvato.
Volker Halsch is Head of Public Sector at arvato
Berlin. Volker Halsch became Head of Public Sector at arvato on May 1, 2013. In this newly created position he will represent the arvato units that provide public-sector services in Germany, serving as a contact for the public sector in Berlin.
arvato Customer Services Implements FYVE Community Solution
Guetersloh. The FYVE Community has been live since last year, and complements the classic customer service channels provided by prepaid telecommunications provider FYVE. The FYVE Community is a forum that enables users to exchange information on all topics related to FYVE. The solution is based on arvato Customer Services. The outsourcing provider, together with its collaboration partners, designed and implemented the Community, and is also responsible for managing and supporting it.
arvato AG acquires International Gothia Financial Group
Guetersloh/Oslo. The Bertelsmann subsidiary arvato AG is acquiring Gothia Financial Group headquartered in Norway and thereby combining its financial services activities. The combination with its subsidiary arvato infoscore as a nucleus makes arvato Europe’s number 3 in the fast growing field of Business Information and Financial Services with a combined revenue of more than EUR 500 million . arvato and Herkules Capital, a leading Norwegian Private Equity firm which has owned Gothia since 2008, have agreed not to disclose any financial details.
arvato Systems Supports the Children’s Wish Foundation
Toronto/Cologne/Gütersloh. arvato Systems became aware of the Children’s Wish Foundation during its many years of close cooperation with major companies in the Canadian broadcasting and media industry. A gala event in May this year will give the IT specialists the opportunity to support the foundation’s cause and, at the same time, treat some of its customers to a very special evening.
New arvato Healthcare-Newsletter published
Many illnesses are now treatable as a result of innovative medications. However, taking several substances at once can pose a risk, especially for chronically ill patients. This was recently revealed in the findings of a study by the Scientific Institute of the German health insurance company AOK. In the worst-case scenario, interaction between medications could even put the patient in hospital.
Publishers' Forum 2013: The Publishing World is Meeting in Berlin, Germany
Gütersloh, Germany. Already in the tenth year of existence, the international industry conference ‘Publishers’ Forum’ will be opening its doors on 22 and 23 April, this time with arvato Systems as cooperating partner. This two-day event, taking place at the Hotel Concorde in Berlin, will consist of an extensive program of lectures, workshops, and seminars led by leading experts from the media industry.
arvato acquires established HR shared service centre and secures four-year partnership with East Cheshire NHS Trust
London. East Cheshire NHS Trust has awarded a four-year, single supplier framework contract to arvato UK & Ireland, which will see the business process outsourcing partner acquire and operate its HR service provider, Cheshire HR Service. The deal will deliver immediate cost savings to the Trust and enable arvato to enhance the centre’s offering and proactively market its services to other public bodies.
Annual press conference: arvato recorded dynamic revenue growth in 2012
Today Bertelsmann announced its key financials for 2012 during the annual press conference. The global business process outsourcing provider arvato recorded dynamic revenue growth and a decline in operating EBIT in 2012.
arvato Systems to present software solutions at the 2013 NAB Show
Cologne/Gütersloh, Germany. arvato Systems will be presenting its customized solution portfolio for the TV and media industry at the 2013 NAB Show in Las Vegas. Represented at booth N4333 alongside its partner, ANNOVA Systems, the IT experts will be providing information about the advantages of its systems for media asset management, TV studio production, and cross-media sales.
arvato Systems to provide management solution for leading Canadian media company
Cologne/Gütersloh/Toronto. arvato Systems, a global IT leader offering integrated software solutions for broadcast management and media asset management, today announced it has been selected by Rogers Media to provide a powerful broadcast management solution. Joining the list of arvato Systems' customers in North America, the company is integrating its rights management, program scheduling and advertising sales processes with arvato Systems' product suite.
AstraZeneca and arvato extend partnership to launch customer relationship programme for nurses
London. AstraZeneca’s UK Marketing Company, based in Luton, has extended its partnership with arvato UK & Ireland to develop and manage a multi-channel educational and patient support service aimed at practice nurses. The new AZ Exchange programme is designed to build strong relationships with nurses by offering the opportunity to engage in dialogue about AstraZeneca’s medicines and services.
arvato Systems at CABSAT 2013 in Dubai
Cologne/Gütersloh, Germany. arvato Systems will be holding demonstrations at CABSAT in Dubai from 12 to 14 March 2013. Visitors will be able to experience firsthand the media asset management solutions VPMS and Avamio, as well as the proven studio production tool ClipJOCKEY. Moreover, arvato Systems will be providing on-site information regarding the professional features of Avatega, the all-in-one broadcast management solution.
[PIAS] appoints arvato as exclusive supply chain partner for UK and Ireland
London. [PIAS], Europe’s leading independent music group, has selected arvato as its exclusive supply chain partner for the UK and Ireland. arvato will provide a full order-to-cash service for the business, which represents more than 160 leading independent record labels across the UK.
Social media-based customer service solutions at CallCenterWorld 2013
Gütersloh. arvato is once again presenting comprehensive customer service solutions at this year's CallCenterWorld (CCW), held in Berlin from 26 to 28 February. Matching the theme of the trade fair held under the motto "Because customers don’t just call..." arvato Customer Services is exhibiting its entire service portfolio, while highlighting concepts that link customer care and social media. Another focal point is efficient knowledge management in order to quickly and competently respond to customer inquiries.
Leica Biosystems selects arvato as nationwide supply chain partner
London. arvato UK & Ireland has secured a new supply chain partnership with medical diagnostic manufacturer and global leader in workflow solutions and automation, Leica Biosystems, as part of its long term strategic focus on the healthcare sector.
Mohn Media Produces „Lonely Planet Traveller“
“’Lonely Planet’ is the most prestigious brand in the world when it comes to travel guides”, says Thorsten Terhechte, who is responsible for the new product together with Lutz Hammermüller in Mohn Media’s magazines product line. The ambitious magazine project was launched at the end of last year. The Hamburg publisher Life! Magazin of Rolf and Anne Coppenrath publishes the title.
arvato Systems Joins Microsoft in Presenting Communications and Collaboration Solutions at the CeBIT
Gütersloh, Germany. arvato Systems will again be represented at the CeBIT trade fair, this year in Hall 4 at the Microsoft booth from 5 to 9 March 2013. In keeping with the event’s theme of ‘Shareconomy,’ arvato Systems will present IT solutions that allow modern forms of corporate collaboration.
A+: arvato Learning Suite Scores 100%
Gütersloh. Germany’s eLearning Journal put the arvato Learning Suite (aLS) to the test in its current issue. The results for the training management software were crystal clear. Staff gave it a score of 100 percent in all benchmark categories, awarding an A+ and an overall grade of ‘Very Good.’
‘ClipJOCKEY Server’ Provides Convenient Newsroom Integration
Cologne/Gütersloh, Germany – In addition to its successful studio production solution ClipJOCKEY, arvato Systems now offers the new ClipJOCKEY Server software, which provides direct video access from newsroom systems. This user-friendly tool is available in trial and full versions.
arvato South Africa supports project to qualify unemployed school leavers for BMW South Africa
Pretoria/Guetersloh. arvato SA supported a local College named “Orbit FET College” (FET = Further Education and Training), which has been contracted by BMW South Africa, to technically train 1300 unemployed school leavers as new operators for production, in order for the manufacturer to increase the production of the new BMW 3 Series limousine. “With the qualification of only unemployed youth BMW wishes to actively reduce the youth unemployment in the region” says Kobus Potgieter, responsible Project Leader for BMW South Africa. The entire qualification initiative is also supported by the South African Government.
New arvato Public Sector Services brochure presents the full range of government services
The public and private sectors face major changes on many fronts. Both have to adjust to digitization, a heightened service culture, and demographic change. Other challenges facing the public sector include cutbacks of bureaucracy and budgets. arvato offers a broad spectrum of services to provide support in coping with these. Building on long years of expertise and skills gained in the private sector, and in-depth knowledge of the public sector, arvato has offered integrated and individual services for institutions and public authorities at the national, state and municipal level since 2004.
arvato at E-world 2013: Efficiency through Competency
Gütersloh. The shift to alternative energies means that the industry is being called on to respond more quickly than ever before. The transformation of the energy landscape opens up new leeway for utility companies. This is an excellent time for energy providers to win new customers through optimized energy sales, and to retain their existing customers by offering an augmented range of energy services. At the same time, companies are under increasing pressure to cut costs and increase efficiency, while also dealing with heightened demands and expectations. Moreover, stiffer regulatory requirements are also increasing complexity in the energy market. So companies are called on to deliver sustainable ideas that take a long-term view.
arvato North America to Create 150+ Jobs with New Yakima Service Center Next Month
In collaboration with the Yakima County Economic Development Association (YCDA) and the City of Yakima, arvato North America has announced that it will open a new state of the art customer care center in Yakima in January 2013. arvato plans to invest several million dollars in the Yakima center and anticipates creating over 150+ call center jobs there over the next several years.
arvato now offers customer service solutions on the social web
Our society’s progressive digitization has also had an impact on customer service. More and more customers are searching online for help or information. The proportion of online customer service inquiries is increasing rapidly. In response to these developments, the communication services provider arvato has expanded its portfolio to include social media service components.
arvato has developed a Finance & Accounting BPO newsletter based around Gartner´s F&A BPO Magic Quadrant
We have worked in collaboration with Gartner to develop a newsletter featuring Gartner’s Magic Quadrant for Finance and Accounting BPO – one of the most important independent assessments of leading vendors in the Global F&A BPO market.
Achim Berg Appointed New CEO of arvato AG
Guetersloh. Achim Berg (48) has been designated as the new CEO of arvato AG and a member of the Bertelsmann Executive Board. The Supervisory Board of Bertelsmann Management SE today appointed Berg to the Executive Board of the international media and services company, with effect from April 1, 2013. He succeeds Rolf Buch (47), who will step down from the arvato management and resign his seat on the Bertelsmann Executive Board, by mutual agreement and on the best of terms, at the end of the year. Rolf Buch and the shareholders have jointly arrived at the conclusion that the responsibility for arvato’s upcoming stage of growth, for which Buch laid the foundations, should be reassigned.
‘arvato healthcare news’: New trends and developments in the healthcare market
The "arvato healthcare news" newsletter reports on current trends and developments in the healthcare market and highlights new integrated solutions that actively involve all stakeholders in healthcare - from patients, doctors and pharmacists to insurance companies and manufacturers.
arvato turns to Turkey, market of the future
arvato has opened its first head office in Turkey in Istanbul, with the support of Bertelsmann’s Corporate Center. After its service units there have already spent seven years mostly providing services to clients in other countries, arvato now aims to become more active in the Turkish market itself. Its kick-off event "TurKey for Growth – TurKey for Success" was attended by 120 potential Turkish business partners as well as numerous representatives from Bertelsmann companies.
hybris and arvato Systems create inCOMMERCE, an event designed especially for global trade
Gütersloh - The long-time partners hybris, a leading provider of omni-channel commerce software, and arvato Systems, the IT systems integrator, are ready for their new inCOMMERCE e-commerce industry event to really take off.
arvato Systems Welcomes the SAP Logistics Expertise of New Partner Agheera
Gütersloh/Troisdorf. The telematics provider Agheera GmbH and arvato Systems have entered into a strategic partnership to support each other in the marketing and implementation of SAP-based IT solutions in the transport and logistics sector. The combined forces of these two logistics experts will create added value for the entire industry.
arvato Systems Presents New ILIAS Complete Offer
The systems integrator arvato Systems presents ‘ILIAS Complete,’ its all-inclusive, worry-free package for the ILIAS open-source learning management system. The spectrum of services ranges from basic consultation and the determination of requirements to the implementation of ILIAS within the customer’s IT infrastructure, right through to operating the system in a secure environment.
arvato at the Loyalty World 2012 – Customer relationship management in B2B
arvato is going to be part of the Loyalty World Conference and the Loyalty World Expo from 5th to 6th November in London. In his presentation ‘How to identify and motivate your sales drivers with B2B CRM programs’ Mark Edenharder, Managing Director at arvato, will be explaining everything on the topic of B2B customer relationship management programs.
arvato Systems Wins ‘Best in Cloud’ Final
farmpilot, the organization portal for the agricultural sector from arvato Systems, can now proudly carry the title ‘Best in Cloud.’ The application won over the jury for the ‘Best in Cloud’ award run by the Computerwoche magazine in the ‘Software as a Service (SaaS)’ category that was contested by six other competitors. The winners of this year’s competition were announced at the ‘Best in Cloud’ conference in Mainz, Germany on the evening of the 25 October.