08/03/2013, Gütersloh. arvato Customer Services can now proudly call itself a “Top Employer 2013.” At a ceremony last night in Dusseldorf, Henrik Teipel, Chief of HR at arvato Customer Services, accepted the certificate for 18 of the communication services provider’s service centers in Germany. The “Top Employer” distinction has been awarded since 1991 for outstanding achievements in the field of HR management and strategy. It is administered by the CRF Institute, which currently operates Top Employer projects in 45 countries around the world to commend exemplary HR management. arvato Customer Services is in good company as a Top Employer 2013. This year, the list includes companies such as Dell, Deutsche Postbank, E.ON, Henkel, Nestlé Germany, Vodafone and Xerox.
"As a company in the service industry, we know that the quality of our services and thus the success of our business depends heavily on the expertise and dedication of our employees. Therefore we are constantly working to create a motivating work environment and systematically train our workforce. The award for Best Employer 2013 is a confirmation of our efforts over recent years,” commented Andreas Krohn, CEO of arvato Customer Services. His HR Chief Henrik Teipel adds: "We are very proud of this award, but also see it as an encouragement to step up our efforts – in close collaboration with our employee representatives – to further increase our attractiveness as an employer."
The Top Employer distinction is awarded annually based on an audited, fact-based certification process. As part of a comprehensive information-gathering process, candidates need to explain in detail what offerings they make available to their employees in key areas of modern HR management, such as staff development, talent management, career development and work-life balance. The results of this survey are formally reviewed by the CRF Institute, after which the companies are certified by the auditing and tax consulting firm Grant Thornton.
arvato Customer Services
As a leading service provider in Germany, arvato Customer Services offers bespoke customer communications solutions to its clients from a wide range of industries. The many service centers that arvato operates in Germany as well as in many other European and non-European countries, currently service some 35 million consumers and businesses, in more than 30 languages and on all communication channels.
arvato Customer Services is a division of the international BPO provider, arvato. arvato’s more than 63,000 employees design and deliver bespoke solutions for a vast range of business processes across integrated service chains, for business customers from around the world. These solutions include all services related to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services, and the creation and distribution of printed materials and digital storage media.