Building relationships – creating value
The ability to delight customers and ensure their long-term loyalty to a brand has become one of the most important characteristics that set a successful company apart from the crowd. As Europe’s leading customer relationship management (CRM) partner, we support you in achieving just that. Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 350 million consumers and business clients in over 35 languages. Our 40,000 employees always use the most appropriate medium for this – whether classic communication channels or online and social media channels.
We develop tailor-made customer communication and digital service solutions for your needs. Our key aim is to cover all of the needs of our customers both comprehensively and flexibly. Businesses representing many different industries rely on our integrated CRM solution portfolio and our longstanding experience. Our customers range from telecommunications firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines.
Our solution portfolio is focused on our desire to cover all of the needs of our customers comprehensively and flexibly. We also use our customers’ requirements as the basis for structuring the range of services we offer:
- Value maximization: We help you obtain the best-possible value through direct customer dialogue.
- Deflection: We reduce the number of customer inquiries through self-service channels and proactive communication.
- Optimization: We direct your customer communication into the optimum channel in real time.
- Avoidance: We avoid non-valuable customer communication through detailed analyses and lasting process improvements.