Your company’s voice
One of arvato’s distinguishing features is its wide range of customer services. Naturally, we target our efforts to each specific customer. Our experienced team will help you design and implement your own individualized customer service solution.
Multilingual, competent and always available
More and more clients need both national and international customer service centers that can handle a wide variety of languages. Their staff members not only have to be fluent in several languages, but they must also be able to relate to their customers and understand local and cultural conditions. We have operated a global network of call centers for many years, and know what this entails. An extremely powerful IT and telephone infrastructure allows us to ensure that domestic as well as international projects run smoothly.
arvato’s performance is reflected in the more than 300 million in- and outbound calls made each year on behalf of our customers. Customer surveys document the quality of the support and advice provided by our 20,000 employees. Our agents speak 30 languages and work at over 60 locations worldwide − surely no company could have closer ties to its customers.
Our services at a glance:
- Customer service 24/7 − via e-mail, telephone, fax, SMS/MMS, interactive voice mail and online chat
- Telesales, retention, proactive complaint management
- Technical support, information and value-added services, back-office services
