Customer service consultants – your company’s voice

One of arvato’s distinguishing features is its wide range of customer service options. Naturally, we target our efforts to each specific customer. Our experienced team will help you design and implement your own individualized customer service solution.

Multilingual, competent, and always available

More and more clients are looking for customer service and call center outsourcing solutions. More and more clients need both national and international customer service centers that can handle a wide variety of languages. Their staff members not only have to be fluent in several languages, but they must also be able to relate to their customers and understand local and cultural conditions. We have operated a global network of call centers for many years, and know what this entails. An extremely powerful IT and telephone infrastructure allows us to ensure that domestic as well as international projects run smoothly.

arvato’s performance is reflected in the more than 300 million in- and outbound calls we make each year on behalf of our customers. Customer surveys document the quality of the support and advice provided by our 20,000 employees. Our agents speak 30 languages and work at more than 60 locations worldwide − surely no company could have closer ties to its customers. That means arvato is your best choice for customer service outsourcing and call center outsourcing.

Our customer service outsourcing and call center outsourcing services at a glance:

• Customer service 24/7 via e-mail, telephone, fax, SMS/MMS, interactive voicemail, and online chat
• Telesales, retention, proactive complaint management
• Technical support, information and value-added services, back-office services
• Integration of CRM and customer service
• Connected customer service consulting and CRM

In short, we offer you solutions that make your business more simply and successful. We give you an edge in market with efficient processes, qualified dialogs or intelligent outsourcing.