Our top management is responsible for more than 70,000 employees in over 40 countries across the globe. It defines the long-term strategy of our company.

In order to offer our worldwide customers innovative solutions quickly and flexibly, we have organized Arvato into five units – the solution groups: CRM Solutions for the area of customer relationship management, SCM Solutions for supply chain management solutions, and the solution groups of Financial Solutions, IT Solutions and Digital Marketing. Our core markets are Germany, France, the UK, Spain, China and the US, with a further focus on the growth regions India, Poland and Turkey.

Corporate Management

Thomas Mackenbrock

CEO Arvato CRM Solutions

Thomas Mackenbrock was appointed CEO of Arvato CRM Solutions in September 2018. Prior to that, he worked for Bertelsmann and Arvato in several departments, roles and countries. In 2006, he began his Bertelsmann career in Corporate Development at the headquarter in Gütersloh. In 2008, he took over responsibility for the Business Development department. Starting in 2012, he built up Bertelsmann Brazil Investments (BBI) and the Bertelsmann Corporate Center in São Paulo as Managing Director, followed by the role as Executive Vice President Global Business Strategy for Brazil and China at the BMG. Most recently, he served as Chief Strategy Officer of Arvato

Before he joined Bertelsmann, Mackenbrock worked from 2000 to 2006 for McKinsey & Company in the fields high-tech, telecommunications and media.

Mackenbrock studied business and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate at the Martin Luther University of Halle-Wittenberg. He is married and has two children.

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Rolf Hellermann

CEO Arvato Financial Solutions

Rolf Hellermann is the CEO of Arvato Financial Solutions since November 2018. Previously he was Chief Financial Officer (CFO) of Arvato. In addition, he has been serving as head of Bertelsmann’s Corporate Controlling and Strategy department since 2012.

After studying business administration in Vallendar, Los Angeles and Nancy, Hellermann completed his studies with a doctorate from the WHU – Otto Beisheim School of Management in Vallendar. Immediately afterwards, in 2004 he joined Bertelsmann’s Corporate Controlling and Strategy department and in 2008 was appointed Vice President in charge of corporate controlling and investment controlling for Random House, Arvato and Direct Group. During his Bertelsmann career, Hellermann has also completed postings at RTL Group in Luxembourg and Gruner + Jahr in Hamburg.

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Solution Group Management

Frank Schirrmeister

SCM Solutions

"At Arvato, entrepreneurial freedom and great teamwork form the ideal basis for mastering the diverse tasks and challenges we and our customers face every day."

Frank Schirrmeister has been a member of the Arvato Executive Board since August 2014 and is head of the Arvato SCM solution group. He was born on April 29, 1965, in Herne, Germany.

After studying electrical engineering at the Rhineland-Westphalian Technical University (RWTH) in Aachen, he began his career as a senior adviser at the Arthur Andersen & Co. consultancy firm (now Accenture).

In 1994 Schirrmeister moved to Arvato, where he held management positions in Gütersloh and Versmold. In 1999 he was appointed vice president with responsibility for the global business operations of the Arvato client Microsoft. He has served as CEO of Arvato distribution GmbH since 2004.

Schirrmeister lives in Bielefeld with his wife and two children.

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Frank Kebsch

Financial Solutions

Frank Kebsch, CEO Arvato Financial Solutions has been working at different subsidiaries of Arvato Financial Solutions since 2000. He was born on September 15, 1965 in Dortmund.

He studied Economy at the Ruhr University in Bochum and started his career as a Key Account Manager at the Westfalenbank AG in Bochum. In 2000 he moved to the BFS finance GmbH, an Arvato Financial Solutions company, where he held successive management positions for the next years. From 2000 to 2001 he was Head of Credit Department at the BFS finance GmbH. Until 2005 he was the responsible Managing Director at the BFS risk management GmbH and the BFS risk & collection GmbH. In 2005 he was nominated to be the Managing Director and Head of Collection for the total group. Between February 2014 and Mai 2016 he has been the responsible CEO for the Region Central Europe at Arvato Financial Solutions. Kebsch has been CEO of Arvato Financial Solutions since June 2016.

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Matthias Moeller

IT Solutions

As CEO of Arvato Systems Matthias Moeller is responsible for Arvato’s Solution Group IT.

After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.

He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit. 

On 1st April 2016, he additionally took on the role of CEO of the Arvato Systems Group.

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Country Management

Jackson Ribeiro Junior

Vice-President of Arvato Brazil

Jackson Ribeiro Jr was born in Bicas, Mg, Brasil, in march 1975 and has technical studies in Electronics from Universidade de Juiz de Fora (UFJF), degree in Business Administration from Universidade de Brasilia (UNB) and MBA in Economics from the Universidade de São Paulo (USP)


He began his career in 1997 at Mercedes-Benz and worked in the city of Juiz de Fora - Brazil and Rastatt - Germany  always in the Logistics area. In 2000, he moved to ZLU, a German consulting company, where he held Supply Chain projects for Mercedes-Benz in East-London - South Africa and other companies from various sectors in different cities of Brazil. In 2003, he was invited to join Arvato Brazil. He started his activities in Logistics management and afterwards worked in various management positions. In 2008, he took over the general management of printing business and in 2011 became the vice-president of Arvato Brasil. In 2013 participated in the spinoff process and sales of Sonopress. Jackson is responsible for the management of Arvato Brazil since 2013.

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Nilson Binatti

Nilson Binatti, Printing Solutions 

Nilson has a degree in Economics and started his career with printing in 1986, at OESP Gráfica Company, belonging to Grupo Estado, in logistics and Supplies areas. 

In 1994, he left for other professional challenges in the graphic branch, where he served in several areas. 

In 2007 he joined Arvato, as Commercial Representative; a few months later took over the Commercial Supervision and in 2009 held Manages Commercial, which is today.

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Douglas Alves

Douglas Alves, Supply Solutions 

Douglas Alves was born in São Paulo, SP, Brazil, in November 1972 and has been with the Bertelsmann Group for 18 years.

He began his career in 1987, at the GPA working in the administrative area until 1992. In the same year he took on a new challenge in the entertainment area, at the Teatro Imprensa, a Silvio Santos Group company, and later joined the SBT broadcast technical team. In 1999, after a season in the US, he joined the commercial team of Sonopress, the Bertelsmann Group's record company that produced and managed media content for major clients such as BMG, Sony, Watch Tower, Microsoft, among others. He went through major challenges of technology change, such as VHS to CD / DVD, CD / DVD to Blu Ray Disc (Playstation / Xbox) reaching Sales Manager for Video Game retailing, position he held until the middle of 2014. In 2016, he was invited to join the Arvato New Business team.

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