A nossa gestão de topo é responsável por mais de 70.000 funcionários em mais de 40 países em todo o mundo. Isso define a estratégia a longo prazo da nossa empresa.
A fim de oferecer aos nossos clientes em todo o mundo soluções inovadoras, de forma rápida e flexível, organizamos a Arvato em cinco divisões – grupos de solução: gerenciamento de relacionamento com o cliente, soluções para a área de gestão de relacionamento com o cliente, soluções de gerenciamento de cadeia de fornecimento e soluções financeiras, soluções de TI e marketing digital. Nossos principais mercados são a Alemanha, França, Reino Unido, Espanha, a China e os EUA, com um novo foco sobre o crescimento das regiões da Índia, da Polônia e da Turquia.
CEO Arvato CRM Solutions
Thomas Mackenbrock was appointed CEO of Arvato CRM Solutions in September 2018. Prior to that, he worked for Bertelsmann and Arvato in several departments, roles and countries. In 2006, he began his Bertelsmann career in Corporate Development at the headquarter in Gütersloh. In 2008, he took over responsibility for the Business Development department. Starting in 2012, he built up Bertelsmann Brazil Investments (BBI) and the Bertelsmann Corporate Center in São Paulo as Managing Director, followed by the role as Executive Vice President Global Business Strategy for Brazil and China at the BMG. Most recently, he served as Chief Strategy Officer of Arvato
Before he joined Bertelsmann, Mackenbrock worked from 2000 to 2006 for McKinsey & Company in the fields high-tech, telecommunications and media.
Mackenbrock studied business and economics in Ingolstadt, Chicago and Leipzig and obtained his doctorate at the Martin Luther University of Halle-Wittenberg. He is married and has two children.
CEO Arvato Financial Solutions
Rolf Hellermann is the CEO of Arvato Financial Solutions since November 2018. Previously he was Chief Financial Officer (CFO) of Arvato. In addition, he has been serving as head of Bertelsmann’s Corporate Controlling and Strategy department since 2012.
After studying business administration in Vallendar, Los Angeles and Nancy, Hellermann completed his studies with a doctorate from the WHU – Otto Beisheim School of Management in Vallendar. Immediately afterwards, in 2004 he joined Bertelsmann’s Corporate Controlling and Strategy department and in 2008 was appointed Vice President in charge of corporate controlling and investment controlling for Random House, Arvato and Direct Group. During his Bertelsmann career, Hellermann has also completed postings at RTL Group in Luxembourg and Gruner + Jahr in Hamburg.
Gestão do Grupo de Soluções
Frank Kebsch, CEO Arvato Financial Solutions has been working at different subsidiaries of Arvato Financial Solutions since 2000. He was born on September 15, 1965 in Dortmund.
He studied Economy at the Ruhr University in Bochum and started his career as a Key Account Manager at the Westfalenbank AG in Bochum. In 2000 he moved to the BFS finance GmbH, an Arvato Financial Solutions company, where he held successive management positions for the next years. From 2000 to 2001 he was Head of Credit Department at the BFS finance GmbH. Until 2005 he was the responsible Managing Director at the BFS risk management GmbH and the BFS risk & collection GmbH. In 2005 he was nominated to be the Managing Director and Head of Collection for the total group. Between February 2014 and Mai 2016 he has been the responsible CEO for the Region Central Europe at Arvato Financial Solutions. Kebsch has been CEO of Arvato Financial Solutions since June 2016.
As CEO of Arvato Systems Matthias Moeller is responsible for Arvato’s Solution Group IT.
After studying computer science and business administration, he joined Bertelsmann Arvato in 1995 where he has held various roles.
He has been a part of the senior management team for IT Services since 2003. In 2012 Matthias Moeller was appointed Managing Director of Arvato Systems perdata GmbH with responsibility for IT Solutions and Services in the Utilities market unit.
On 1st April 2016, he additionally took on the role of CEO of the Arvato Systems Group.
Jackson Ribeiro Junior
Vice-President of Arvato Brazil
Jackson Ribeiro Jr was born in Bicas, Mg, Brazil, in march 1975 and has technical studies in Electronics from Universidade de Juiz de Fora (UFJF), degree in Business Administration from Universidade de Brasilia (UNB) and MBA in Economics from the Universidade de São Paulo (USP)
He began his career in 1997 at Mercedes-Benz and worked in the city of Juiz de Fora - Brazil and Rastatt - Germany always in the Logistics area. In 2000, he moved to ZLU, a German consulting company, where he held Supply Chain projects for Mercedes-Benz in East-London - South Africa and other companies from various sectors in different cities of Brazil. In 2003, he was invited to join Arvato Brazil. He started his activities in Logistics management and afterwards worked in various management positions. In 2008, he took over the general management of printing business and in 2011 became the vice-president of Arvato Brazil. In 2013 participated in the spinoff process and sales of Sonopress. Jackson is responsible for the management of Arvato Brazil since 2013.
Douglas Alves, Supply Solutions
Douglas Alves nasceu em São Paulo, SP, Brasil, em novembro de 1972 e está há 18 anos no Grupo Bertelsmann.
Iniciou sua carreira em 1987, no GPA atuando na área administrativa até 1992. No mesmo ano assumiu um novo desafio na área de entretenimento, no Teatro Imprensa, empresa do Grupo Silvio Santos, passando posteriormente a integrar a equipe técnica de broadcast do SBT. Em 1999, depois de uma temporada nos EUA, ingressou na equipe comercial da Sonopress, empresa fonográfica do Grupo Bertelsmann que produzia e gerenciava conteúdos em mídia para grandes clientes, como BMG, Sony, Watch Tower, Microsoft, entre outros. Passou por grandes desafios de mudança de tecnologia, como por exemplo, VHS para CD/DVD, CD/DVD para Blu Ray Disc (Playstation/Xbox) chegando a Gerente de Vendas de vídeo game para o varejo, posição que ocupou até meados de 2014. Em 2016, foi convidado a fazer parte da equipe de Novos Negócios da Arvato.