Powerful customer service

Energy suppliers face a number of strategic challenges. Progressive liberalization has enhanced the situation in an already competitive market. Germany, Belgium and Switzerland are phasing out of nuclear energy, increasing pressure on providers even more.

Current trends show a declining willingness and ability to pay among both domestic and industrial customers. An increasing number of customers are willing to switch suppliers. Contracts are being drawn up for shorter terms. And new energy efficiency regulations are gaining ground. Such trends demand optimized methods of market supply, customer contact, classification and billing, and risk and receivables management.