Building relationships – creating value

The ability to delight customers and ensure their long-term loyalty to a brand has become one of the most important characteristics that set a successful company apart from the crowd. As Europe’s leading customer relationship management partner, we support you in achieving just that. Our top priority is to turn each customer contact into a positive experience that benefits both you and your customer. We prove this fundamental philosophy every single day to over 600 million consumers and business clients in over 35 languages. Our 43,000 employees always use the most appropriate medium for this – whether classic communication channels or online and social media channels.

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CRM & Customer Services

Maximize Value

We achieve the best possible value creation for you in direct customer dialogue.

CRM & Customer Services

Channel Optimization

Whether social media, live chat or co-browsing, video interaction, or classic channels like the telephone: We use automated analysis to determine the current customer and contact situation in real time, and always direct our communication into the optimum channel.

CRM & Customer Services

Contact Deflection

By developing and providing self-service channels, we allow your customers to independently solve their requests in a targeted and efficient manner.

CRM & Customer Services

Improvement & Avoidance

Our aim is to avoid unnecessary and non-valuable contacts with the service center and design customer services in such a way, that many questions do not even arise in the first place.

Sounds interesting? Find out more about our global service portfolio