Smart collection in every stage
Smart collection in every stage
Identifying credit rating changes early is also very important in collection: First, this information makes it possible to manage dunning activities in a targeted way, which strongly influences the prospects of successful collection.
From the outset, Arvato Financial Solutions consistently manages the collection of receivables according to economic criteria.
From the selection of the appropriate address identification procedure and determining efficient dunning cycles to taking the right dunning notice approach to your defaulting customer: the aim is not only to secure successful collection, but to maintain valuable customer relationships at the same time.
A differentiated collection procedure becomes all the more important when pre-legal measures prove unsuccessful. The crucial factor here is taking intelligent measures based on the expectation of realisation, as well as cost and time aspects.
Pre-legal dunning process
Reliably efficient and effective solutions
The first collection letter notifies the customer that the receivables are being processed by Arvato Financial Solutions and asks him to make payment or contact the company. Accompanying outbound telephone calls are used to provide the customer with specific advice. In addition to the swift realisation of receivables, a further key objective lies in initially determining the causes of payment problems and dealing with any customer complaints.
In the case of small receivables, the cost of enforcement measures is often disproportionate to the debt involved. Here, too, Arvato Financial Solutions is able to achieve outstanding realisation rates on your behalf. Thanks to our intelligent dunning process’ optimally aligned dunning stages, we are able to realise receivables in a cost-effective way.
Legal expertise, use of latest technology
When collection letters prove unsuccessful, our experienced team cares for the professional handling of legal enforcement in any of Switzerland official languages. Communication with the authorities happens fully electronically to avoid delays and communication errors.
Loss certificate management
Secure extraordinary proceeds
There is still further potential for recovery, even after execution and enforcement. By taking the appropriate long-term measures it is possible to generate extraordinary income once your customer has entered a phase of economic recovery. Intelligent management within loss certificate management facilitates the application of the right collection strategy based on the recovery expectation.
Increase your incoming payments by using efficient collection management
Higher realisation rates for receivables - accelerated flow of liquidity
Differentiated collection strategies generally lead to a significant increase in gross returns on your receivables
Furthermore, you will profit from faster liquidity cash flows, for example by saving time through automated address management.
Improved net earnings thanks to cost-optimised processes
We can help you significantly reduce your fixed costs. We also reduce processing costs through considerable economies of scale and intelligent management of cost-intensive measures.
Effective communication with your customers
By letter, fax, email or by telephone – workflow solutions designed to deal with high incoming volumes ensure effective and timely communication with your customers.
Image protection & reputation management
We consider highly-trained and motivated employees the key to satisfactory handling of individual customer concerns.