With more than 30 years of experience and knowledge in debt collection, we know what works – both for you and your customers – and how to do it. For instance, we know that debtors are not necessarily bad customers, so we talk to them personally to find out about their situations, and work together to find a way for them to pay off their debts. That means you not only get your money back – you also retain a satisfied and returning customer.
We believe in transparency. That is why our collection offering includes arvato Online, our powerful business intelligence tool, which gives you full access and a clear overview of all your customer issues and cases. We are so confident of our performance and high (full payment) solution rates that we encourage you to benchmark our services with other collection providers. Our levels of performance and customer satisfaction are so high that many of our clients come back to us when they move on to another position or company.