Powerful customer service
Industry at a Glance
Energy suppliers face a number of strategic challenges. Progressive liberalization has enhanced the situation in an already competitive market. Germany, Belgium and Switzerland are phasing out of nuclear energy, increasing pressure on providers even more.
Current trends show a declining willingness and ability to pay among both domestic and industrial customers. An increasing number of customers are willing to switch suppliers. Contracts are being drawn up for shorter terms. And new energy efficiency regulations are gaining ground. Such trends demand optimized methods of market supply, customer contact, classification and billing, and risk and receivables management.
The energy market has very specific requirements - and we have just the right combination of skills, expertise and infrastructure to meet them.
A strategic partner for energy suppliers
To operate successfully in the marketplace, you need solutions that give you the freedom to focus on your core business and the efficient use of resources. As a neutral partner of regional and nationwide energy suppliers, we offer outsourcing solutions both for highly specialized individual processes and for complex overall processes along the entire service chain. You can benefit from our extensive expertise, excellent scalability, and a modular portfolio that includes the following services:
- Customer management (customer acquisition, existing customer care, customer loyalty and recovery, cancellation prevention)
- Financial services (risk management, settlement, receivables management)
- Supply chain management
- IT services