Public institutions are in a state of radical change. Demographic change, a shortage of skilled employees, budget consolidation, technological change, and the modernization of public administration processes are just a few of the challenges they are currently facing. Public administration also has to be made more people-friendly and service-oriented.
Yet how can federal and state governments, cities and communities reach these goals while also meeting the increasing demands of its citizens and the economy? The answer lies in modernizing public administration using modern control models and e-government.