Use the service case as a chance

Arvato offers in After Sales a comprehensive and diversified service portfolio. It starts already with Diagnostics before a csutomer sends in a device or even calls one of our service centers. We manage complex After Sales networks on a european basis and ensure that your customer promise is kept meanwhile providing you transparency across the entire value chain.

Repair & Refurbishment

Arvato has over 20 years' experience of repairing millions of technical consumer products. Providing repair & refurbishment services at all technical levels up to micro BGA is what we do every day.

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Digital After Sales platform

To cater all the very specific market needs around that topic, we at Arvato created Digital After Sales, a multi-purpose toolset empowering you to deliver in a way that matches or exceeds your service promise

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ReCommerce Lifecycle Management

Arvato closes the lifecycle loop along the value chain. Our platform mediates on behalf of the seller managing the process for used stock in: sorting, grading & refurbishment of devices prior to sale.

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