Use the service case as a chance

Arvato offers in After Sales a comprehensive and diversified service portfolio. It starts already with Diagnostics before a csutomer sends in a device or even calls one of our service centers. We manage complex After Sales networks on a european basis and ensure that your customer promise is kept meanwhile providing you transparency across the entire value chain.

Repair & Refurbishment

Arvato has over 20 years' experience of repairing millions of technical consumer products. Providing repair & refurbishment services at all technical levels up to micro BGA is what we do every day.


Digital After Sales platform

To cater all the very specific market needs around that topic, we at Arvato created Digital After Sales, a multi-purpose toolset empowering you to deliver in a way that matches or exceeds your service promise


ReCommerce Lifecycle Management

Arvato closes the lifecycle loop along the value chain. Our platform mediates on behalf of the seller managing the process for used stock in: sorting, grading & refurbishment of devices prior to sale.