Our 4PL solution integrates several repair partners across Europe via defined interfaces. These provide real-time status updates of all service orders and guarantee a consistent customer expeirience. A comprehensive SAP control tower provides all parameters for real-time monitoring and steering of the partners. You get one single point of contact to manage all information and after sales activities. Pro-active real-time status push-communication keeps the customer informed at all times and manages the expectation.
Separate physical & information flow
No matter which partner or country, our 4PL platform enables you to have a consistent customer experience independent of the partner being used.
Via our partner integration model all status and process information is captured, harmonized and consolidated at one central point.
The control tower and communication mechanisms allow you to manage the process actively and meet your SLAs.