Arvato Training & Education: Your partner for content delivery
Courseware Marketplace and Skillpipe eReader Application
Serving the training market for more than 17 years, Arvato has built up a suite of services to support your training organization. Our services are designed to put you on the path to becoming a “digital-first” business. We manage the process to deliver dynamic, structured content at scale so that you don’t have to. This is exactly what we did for Microsoft Learning.
Arvato delivered a global eCommerce platform and integrated eReader application which delivers interactive eBook versions of Microsoft’s courseware. Microsoft’s courseware business was successfully transformed into a “digital-first” business as their global digital adoption has exploded to reach 65% from a 100% print business just three years ago.
We have heard from other respected organizations in the courseware business, that in terms of secured digital content delivery, we are years ahead of our competition.Microsoft Learning
Superior conversion services that allow you to take advantage of the increased demand for digital content.
Arvato facilitates the transformation to digital delivery by providing our customers with high-quality conversion services that not only digitize the content but light up new social and collaborative learning experiences.
- Content from various file formats are converted into ePub3 formatted eBooks.
- The ePub3 format automatically adjusts the layout to the user’s device providing an optimal reading experience.
- Injection of a robust DRM to protect the content against piracy.
- Integrated quality gates ensure that the source and digital courseware meet the same quality levels.
- Identification of content elements that can provide interactive and immersive learning experiences.
Global E-Commerce Shop
Arvato will build a custom-branded E-Commerce shop for all of your available training products.
Customers will experience your brand, your products and your message.
Arvato provides a state-of-the-art E-Commerce platform which delivers physical and digital courseware to training centers and trainers worldwide. Our searchability, findability and discoverability features will not only help your customers find the right course quickly and easily, but discover new ones.
- Ability to create product bundles and add discounts and promotions to increase sales and create unique global campaigns.
- Flexible permissions and rights management which ensure that customers will see the right products and prices.
- Your customers can create customized courses by mixing chapters from different courses and adding their own branding in both digital and print formats.
Warehousing and Distribution
Arvato has the size, scale and international expertise to meet your critical production and delivery needs.
Arvato offers a complete suite of 3PL production and logistics services. We currently produce and ship training materials to more than 5,000 training centers worldwide.
- Our platform is integrated with three manufacturing hubs located in North America, Germany and Singapore that offer both print-on-demand (POD) and offset printing and inventory management.
- Print orders are produced and shipped within 48 hours of order receipt.
- We manage distribution of materials into more than 178 countries, including carrier and customs regulation management.
- Automated system checks validate global trade compliance for each order.
Digital Textbook Delivery
Your digital content can be accessed online or offline through Skillpipe, our cloud-based eReader application.
Digital is Green.
Your customers want ubiquitous connectivity and want to work and read anywhere and use different devices based on their own personal needs. Skillpipe brings together the power of devices with the promise of the cloud by unifying the PC, tablet and smartphone courseware scenarios.
- Fresh Editions™: Take advantage of the continuous publishing model with automatic content updates.
- Supports bring-your-own-device (BYOD).
- Auto syncs Notes and Highlights changes with the user profile.
- Social watermarking DRM which links an eBook to a user.
- Collaborative learning beyond the classroom: Social sharing enables instructors and students to share their Notes and Highlights for the lifetime of the eBook.
Financial services are the backbone functionality for our courseware platform.
Arvato will handle all aspects of global financial management and taxation for your business.
- Security is our number one priority. We process all payments through a PCI-DSS compliant payment gateway.
- Arvato provides global A/R management and collect payments in 23 currencies.
- Through the integration with international payment service providers (PSPs), Arvato manages the credit card reconciliation and chargeback processes.
- An effective credit card risk management in collaboration with our partners reduces fraud and chargeback rates.
Our mission is to provide swift, professional support and technical advice on our products worldwide.
We can also provide sales support and partner management, if required.
Our customer service centers provide professional support and can also help you drive sales and manage campaigns.
- Regional service centers offer professional support in six different languages: English, German, French, Spanish, Portuguese, and Brazilian Portuguese.
- Support is available via telephone or e-mail during the business hours of each region for pre- and post-sale transactions.
- Special agent teams drive sales and retention through personal customer relationship management.
- Customer-centric regional account managers provide high-touch support for top-tier high customers.
Why Microsoft Learning Bet Big on Arvato
From 7 Platforms to 1
Arvato delivered a single, global, courseware discovery, E-Commerce, fulfillment, and support experience.
Lost Revenue by Piracy
Skillpipe provides a robust DRM solution for distributing digital courseware which includes taking digital fingerprints of every device.