Social Media Engagement
Professional management of your social media accounts
As digitization gains pace, social media are used more and more by consumers as a source of information about products and services. In the customer service department, social media enable active and personal communication with customers, quick reaction times and reduction in queries through traditional, more costly channels. In online social networks, however, customers are not only consumers but also opinion leaders. For this reason, the communication needs to be managed so that any negative experiences and opinions remain contained.
Our CRM-2.0 specialists look after your social media accounts, from their planning and implementation right through to actively answering your posts – to ensure a positive reputation.
- An all-round service
A comprehensive service, from advising in the planning phase and guiding the implementation stage, right through to active support
- Professional software
Specially tailored software for interaction in the context of social media
- Specialist knowledge and communication expertise
Specially trained and experienced employees ensure high quality customer communication
- Analysis of potentials
Analysis of customer concerns as an early warning system