Omnichannel brand experience
Arvato offers flexible and rapidly deployable omnichannel solutions. Our IT infrastructure for features like Click & Collect, return anywhere and omnichannel Customer Service is equipped with the latest technologies. Together with our experts, these technologies guarantee your brand message is perfectly transported across all channels. Globally, we ensure that your customers online business and retail stores are managed with a uniform shopping experience.
Omnichanenl Readiness Quick-Check
In order to help the companies identify their most important action points, Arvato’s own consulting team offers the free omnichannel readiness quick-check. It involves 39 questions on six specialist areas, including company structure, logistics, IT and marketing. This gives retailers an impression of their current status for omnichannel matters.
For a more in-depth analysis, a 200 question evaluation tool is available on demand, providing a 360 degree view of the company with a focus on its omnichannel "maturity level" and also transparently identifies areas in need of updating.
Omnichannel can make your business stand out
Omnichannel is no guarantor of success per se, but is a way of conveying your brand
commitment and your USP. This also means that your omnichannel strategy should
definitely be geared towards the specific wishes and needs of your customers and business partners and tailored to individual companies.
Arvato’s consulting team will help you to analyze your customers requirements in
depth, identify the adjustments and measures needed within your own organization
and then use this to develop effective roadmaps. Arvato’s approach is based on:
state-of-the-art IT solutions and a well-established operating business.
We create a consistent and sustainable brand experience across all channels.Niels Weithe, President Consumer Products, arvato SCM Solutions
We are more than just a service provider, we are your partner
Holistic brand experience
We know that the channel is not important. What counts is the brand message.
High degree of reporting standardization for optimal control of all your channels.
arvato's omnichannel services
Your online shop, with Demandware, Hybris, Magento or Oxid
To make sure we reflect the ‘look and feel’ of your brand overonline channels, we provide customised solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for our clients across the Fashion, Luxury, FMCG and Beauty markets. In close collaboration with the e-Commerce platform providers; Demandware, Magento, Oxid and Hybris we develop new features to keep you at the forefront of progress online.
Over 100 payment methods worldwide - through a single interface
We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.
• Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide
• Risk management and fraud prevention
• Account and claim management
• Processing of reminders up to passing over to collections services
• Processing of returned direct debits and chargeback requests
• Standardised connection to national and international banks and acquiring partners
arvatos Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.
International Transport Management with centralised interfaces to over 100 transport providers
arvatos Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions and provide a range of options to meet customers expectations on delivery times and price.
Trade & Tax Compliance
Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts.
Practical consulting based on e-Commerce best-practices and real-life data
Our Consulting team brings years’ worth of e-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire e-Commerce value chain and utilise data from online analysis as well as our backend systems.
We also support you with expert IT advice – from strategic consulting on your information processing requirements to technical advice for your new e-Commerce, Omni-channel and Order Management technologies.
Our analytically thinking e-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.
The service includes:
• Development of a global e-Commerce entry strategy for various markets and countries
• Estimation of sales volumes in various markets, business cases and operative forecasts
• Conception of internationalization strategies
• Multi-channel consulting
• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis
• Comprehensive IT consultancy services: from business and technology through to process optimization and infrastructure engineering
Global Online Marketing
With us and our experienced team of international experts at your side, you have a localized online marketing network at your disposal in the different national markets. We ensure that your brand message is consistently conveyed to all markets and also achieves the desired successful outcome. Your benefit is that you only have one contact person who maps out and controls all campaigns for you. Simple. Fast. Consistent.
In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.
We develop tailor-made solutions for each of our clients and offer our clients multi-channel services. We would love to take the burden off your retail business by taking calls at our service center. That frees up your sales people on-site so that they can concentrate on your customers without the phone ringing off the hook. Beyond that, we gladly tend to your loyalty program and can even set up a new one together with you. Our team inspires and supports you in the design and implementation of your uniquely individualized customer service solutions and guarantees a consistent omnichannel brand experience.
Warehousing & Distribution
The Arvato SCM/ E-Commerce Group has a global presence in America, Europe, the Middle East, Africa and Asia-Pacific, and operates more than 65 locations and storage areas with more than 1.3 million square meters. All locations are directly managed by Arvato employees. Our combination of B2B and B2C expertise offers real added value. We can both send pallets and pack packages for the final customer and ship worldwide. We naturally support our clients' omnichannel processes, such as Click & Collect, retail availability, and Return-to-Store.
We take care of every return
We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.
Order Management systems are the link between different sales channels (online, bricks & mortar, mobile, social etc.) and the backend including logistics, customer care and financial systems. They act as data hubs and ensure smooth processes across the different systems. A standardized middle layer reduces the demands on all interfaces making quick upgrades and fast rollouts for new markets possible. Integrating information from all systems to provide a 360 degree overview also enables customer services to perform at the highest level. We offer solutions based on tried and tested customized solution aroma® and, for the integration of SAP systems with online shops, we provide solutions based on SAP technology. Always tailored to your needs.