Several customer trends can be identified within the commerce context – but only a few have an actual impact. We are aware of these influencing trends. We know, in which way they impact your strategy and your daily business. That is why we focused on these trend within the further development of our cross-channel commerce management solution aroma®. This way we can pass on our know-how and our long-term knowledge directly to you, so that your business develops in a more profitable manner – no matter which part of the »Customer Journey« it is about.
aroma® - the Arvato order management systems – offers its customers:
aroma® keeps your customers updated wherever they are
Because all product offers, promotions, special offers, basically everything you would like to offer your customers, is available on any device at any location can be accessed and used.
aroma® allows your customer to shop anywhere, anytime and anyplace
Since the customer is now able to shop your product online or offline though any device. It doesn’t matter whether it is though a smartphone, tablet or computer.
aroma® enables a consistent customer experience
Since the same offers are available to the customer through every channel, whether web-shop or store.
aroma® assists in making secure buying decisions
Since the customer always knows, that he will get what he needs, even when changing or cancelling the order – no matter where he did the purchase.
aroma® recognises a customer
Since customers can be identified through precise customer profiles at any contact point.