Efficient consignment stock management in and en route to hospitals
With its many years of experience in the healthcare market, especially in the hospital and medical technology sectors, Arvato’s STOK team is the ideal partner for logistics and transparent inventory management processes in and en route to the point of care. The services offered range from regular on-site stock-taking by experienced personnel, "cycle counting", site-specific usage analyses and optimum stock level recommendations (see "inventory management") to comprehensive stock management solutions which, along with recording and replenishing stocks, also cover the reordering, control and redistribution of products that are close to their expiry date ("vendor managed inventory"). The complete handling of “implant kits” for operations (which contain all the materials needed for an operation), returns management, collection and disposal of explanted pacemakers in special “bio bins” and Arvato’s own fleet of vehicles for deliveries at short notice make up the service portfolio that has proven effective in relieving the workload of both hospital staff and manufacturers.
Outsourcing isn’t about what you can substract from a business, it’s about what you can add.Paul Wilkinson, Founder and Directing Manager, STOK UK
Cross-manufacturer stock management
An independent service provider for medtech and pharma companies directly at the point of care
Product availability at hospitals within just a few hours
In addition to our portfolio of services, which includes Cycle Counting, Inventory Management and VMI, our implant kits also help manufacturers to significantly reduce stock levels at their consignment warehouses. STOK creates kits by collating all products and consumables needed for an implantation. The kits are delivered to the ward at the hospital as required for the operation, after which they are collected again. STOK has its own fleet of vehicles, which we use to provide prompt deliveries directly to the hospital wards – in emergencies these deliveries arrive within just a few hours. Afterwards, STOK employees check to see which products were used so that the hospital is only invoiced for the articles actually used.
The advantage of these implant kits is that all of the products needed for the operation are in the right place at the right time. It also relieves hospital staff of the associated administrative tasks so that they have more time for patients. Implant kits are already being used for cardiovascular medical equipment and orthopaedics and it is always possible to expand the solution to include additional product groups.
Equipment Moves and Despatch
The Inventory Management service can be supplemented by adding our comprehensive VMI solutions, whereby STOK also triggers subsequent reordering, performs on-site checks of products from subsequent deliveries and transfers them to the consignment warehouse. This replenishment process usually takes place on the following working day, in line with client-specific requirements. If requested, regional warehouses (forward stocking locations) can be used in order to provide same-day deliveries. Alternatively, deliveries can be shipped from our European central warehouse. It is possible for STOK’s own forward stocking locations, the manufacturer’s central warehouse or our international logistics and distribution centres to be seamlessly integrated into any solution.
Inventory Management supplements the Cycle Counting service by identifying and collecting products that are close to their expiry dates. The objective is to make appropriate use of these products and thus to avoid destruction costs. One way in which STOK helps to ensure that the identified products are used first is by displaying a ‘Use me first’ sticker in a clearly visible place on the packaging. Articles that have expired or are too close to expiry are returned to the manufacturer by STOK. If requested by the client, such returns can also trigger an appropriate subsequent delivery. STOK can also assume responsibility for the thorough monitoring of expiry dates, which ensures the proactive supervision of this process.
With “bio bins”, Arvato provides hospitals with holistic returns management that goes far beyond returning unused new products. Delivery and collection of bio bins (un3373 collection bins) is a convenient solution for the return and disposal of routinely explanted pacemakers, which can be extended to other products. The bio bins are collected directly from the operating theatre, and the devices are catalogued. Recorded serial numbers are reported back directly to the manufacturer.
Cycle Counting forms the basis of STOK’s inventory management solutions. It involves our employees visiting hospitals to reliably record and document stock levels and, where applicable, to clarify any discrepancies immediately on site. In this way, the manufacturer obtains a detailed picture of product usage and the remaining stock on an article by article basis. The frequency of the cycle can be agreed on an individual basis, for example it could be every two weeks, once a month or once a quarter. There is also flexibility regarding the systematic on-site stocktaking process. Either STOK’s own scanner-based stocktaking system can be used or the manufacturer’s own IT solutions can be integrated into the process.