Integrated logistics solutions for the pharmaceutical and medical industry
The European healthcare market is extremely complex. Arvato is developing effective pan-European solutions that reduce this complexity for healthcare customers. With our network of international logistics centers, we offer customized central or multi-hub warehouse solutions for shipping pharmaceutical and medtech products to the whole world – for all product categories and temperature ranges. With multilingual customer service, in-depth knowledge of European regulations, intelligent transport solutions, and the manufacturing license for repacking and labelling medications, our locations provide the best conditions for regional and central distribution solutions. Scalable structures reduce costs, while our unified quality assurance processes (certified to ISO and GDP) guarantee the highest standards at any time. Integrated serialisation services make your supply chain saver and protect the against falsified medicines. We offer an emergency service round the clock for life-saving medications.
Cold chain transport
Temperature-managed transport is essential for many medicines and medicinal products. However, many freight carriers only offer national cold-chain transport. Often, only passively cooled transport is available for international freight. Arvato provides an advantageous alternative. Using a direct connection, Harsewinkel feeds daily cold-chain shipments into the network of a local refrigerated carrier, where they are forwarded with active cooling. Delivery to Italy takes 48 to 72 hours (including delivery time) – approximately 24 hours longer than with passively cooled transport. On the other hand, there are savings of more than 20 percent due to lower cost of picking, optimised cardboard packaging and the elimination from the process of expensive insulated boxes. In addition to this, Arvato also guarantees GDP-compliant shipping.
The European transport market exhibits a wide range of variation in terms of delivery deadlines, reliability, cold-chain services and – of course – costs. Arvato’s artis in-house transportation system is a best-in-class solution that allows users to select the most suitable and most economical carrier for each consignment – whether it is a small package, an actively cooled transport, a courier or entire pallets. With more than 100 connected carriers, artis can be used to register and trace every consignment from a central point. Should something unexpected happen with a delivery, the system runs through known scenarios and suggests alternative ways to deliver the consignment on time. Another advantage is that no matter how many consignments customers dispatch or how many carriers they use, at the end of the billing period they will receive a sorted list of all their consignments, checked by Arvato.
The global healthcare market is changing. The issue drug safety is becoming an industrial and political priority – more and more states are working on legal regulations enforcing a precise identification of medication packaging. On a global scale multiple governmental initiatives are already present to fight drug falsification and submission of false claims.
Arvato Systems serialization experts are covering the whole process chain end-to-end within the healthcare segment with first-hand, already field-tested serialization solutions.
Cold chain management
Arvato offers the ideal logistics infrastructure for temperature-managed warehousing and transport of sensitive products. Depending on your needs, we can store products at -70°C, -20°C, 15–25°C or 2–8°C. A range of ingenious monitoring systems ensures that everything is constantly kept under exactly the right conditions.
Healthcare Risk Management
We also provide smoothly integrated solutions for products that are subject to the risk management process due to regulatory requirements regarding prescription and delivery. We manage all processes and bring them into line with the respective national guidelines. In addition to complete traceability along the entire distribution channel, we also need to ensure that products are only sent out to previously registered persons, for example, as only specially trained medical practitioners and staff members are permitted to prescribe or administer this medication. Queries stored in the system facilitate the exclusion of patient groups for whom the risk of side effects is too great. All the data required for the comparison is stored in databases at both the customer’s and Arvato’s premises. Hospitals provide the patient data in anonymised form to ensure optimum compliance with data protection regulations.
Time is of the essence in medical emergencies. Accordingly, Arvato offers its customers emergency deliveries anywhere in the world. An emergency number is available around the clock for deliveries that cannot wait. Specially trained Arvato personnel process the orders and ship the medicine. Of course, temperature management is used for those deliveries that require it, and the strict quality standards for pharmaceutical products and medical technology are observed. Arvato ships via a proven network of couriers, who convey the shipment as quickly as possible to where it’s needed.
Passively cooled delivery
Not all delivery routes have a network of refrigerated carriers. As an alternative, Arvato offers its customers passively cooled transport in insulated boxes. The boxes have been specially developed and validated for refrigerated transport. Packing processes adapted to the season ensure that, regardless of the outdoor temperature, the products are transported within the specified temperature ranges and retain this temperature for up to 72 hours. As a result, deliveries around the world arrive on time. Upon request, Arvato will also integrate the customer’s customised boxes into the distribution processes. For air freight shipments, there is also the option of using special Envirotainer transport containers.
Direct to Pharmacy
Secure supply chains are now more important than ever. These days, counterfeit drugs can even find their way into pharmacies via traditional routes of delivery. With our direct-to-pharmacy model, we transact all order-to-cash processes – from order acceptance and logistics – including postponement processes – to invoicing and reporting. Healthcare companies thus receive integrated services from a single source. Pharmacies and patients alike profit from the security of obtaining products with reliable quality through a pre-determined, fully qualified and documented sales channel.
Arvato Healthcare has official authorisations from the EU for packaging, repackaging and labelling of medicines, and combines distribution and manufacturing at a single production site (Directive 2001/83/EC). Products are stored in a country-neutral condition, and just before shipment are provided with country-specific labels and package inserts by specially trained personnel in a strictly isolated, temperature and access-controlled area. Thanks to multi-user infrastructures, costs can be saved both for mass production and small batches.
Pharmaceutical companies profit from synchronisation of the postponement solutions with existing processes in the areas of logistics, sales, production and transport.