Integrated order to cash solution for the pharmaceutical and medical industry
The European healthcare market and its sales channels undergo constant change and continually present pharmaceutical and medical technology companies with new challenges. We at Arvato are here to support you: We use individual and fully integrated distribution and logistics solutions in order to find and realise optimal concepts for your products, clients, and of course for your patients. We are also able to incorporate existing structures into our solutions concept as required.
Individual logistic solutions out of one hand
Though many healthcare companies have previously relied on national and Europe-wide storage structures that are independent of each other, for some years now, a trend has been developing towards creating harmonised European concepts. This facilitates the creation of standardised structures, a reduction in stock, optimised processes and lower costs. With a European site network that is specifically tailored to the requirements of pharmaceutical and medical technology clients, Arvato offers customised Central and Multi-Warehouse solutions. With multilingual customer service, in-depth knowledge of European regulations, intelligent transport solutions, and the manufacturing license for repacking and labelling medications, our locations provide the best conditions for regional and central distribution solutions. Scalable structures reduce costs, while our unified quality assurance processes (certified to ISO and GDP) guarantee the highest standards at any time. Integrated serialisation services make your supply chain saver and protect the against falsified medicines. We offer an emergency service round the clock for life-saving medications.
Our business solution!
Learn more about our tailor-made solutions for healthcare logistics!
Healthcare logistics at a glance
- Strong international site network
- Carrier-independent transport management
- Comprehensive order-to-cash settlement
- Standardised, Europe-wide, SAP-based IT landscape
- Temperature-controlled storage (+15 ºC to +25 ºC, +2 ºC to +8 ºC, -70 ºC and -20 ºC)
- GMP-compliant production processes (labelling, packing, repacking, kitting, etc.)
- (SOX) Report (SSAE 16 SOC 1 Type 2/ISAE 3402 Type 2)
Unified quality management
Handling of all processes according to highest quality and security requirements
Your partner for pan-European distribution
‘One Europe’: Standardised processes with one central contact
Multilingual teams provide all communication with the clients, from order taking to returns, all the way to invoicing and dunning. In addition, they are specially trained and are well versed in European regulations, as well as national formalities and customs specifications.
Cold chain transport
Temperature-managed transport is essential for many medicines and medicinal products. In the meantime, there are a number of suitably specialized carriers in Europe, which are already in use for Arvato today. Since there is no Pan-European, cross-border network for actively cooled transportation, the only solution is to use insulated boxes or the use of non-tempered vehicles.
Arvato provides an advantageous alternative: Using a direct connection, the Harsewinkel headquarters feeds daily cold-chain shipments into the network of a local refrigerated carrier, where they are forwarded with active cooling. This so-called "local injection" allows us to offer actively cooled logistics across national boundaries. In addition, there are savings of more than 20 percent compared to the use of insulated boxes.
The European transport market exhibits a wide range of variation in terms of delivery deadlines, reliability, cold-chain services and – of course – costs. With access to more than 100 associated carriers, our carrier-independent transport management system (TMS) offers you flexible international transport options, by road, track, air and sea. At the same time, you will be benefiting from the buying power of a large logistics company.
Our TMS allows us to find the most suitable and cost-efficient carrier for any shipment, any time. Be it a package, transport for actively cooled goods, courier delivery or a whole range of products – leave the control tower function to us. Our TMS gives you an overview of all your goods’ movements at a glance. We will only provide you with one monthly consolidated invoice covering all transport. This reduces transport and administration costs.
With its proactive troubleshooting function, our flexible transport management also gives you the flexibility to react in the best possible way to unforeseen situations and to facilitate a timely delivery. We build on the ‘best-in-class’ principle to organise a heterogeneous European transport environment for our clients.
Seamless track & trace processes ensure that everything is adequately controlled and reported throughout the whole shipping cycle. This allows us to pinpoint individual shipments at any given time on demand, or to determine whether a product has been or will be delivered to the consignee within the specified deadline – in a carrier-independent and cross-border manner.
Implementing the Falsified Medicines Directive
To prevent falsified medicine from reaching pharmacies, serialization will be made mandatory in the EU by 2019. Only intelligent and high-performance IT systems are able to produce millions of serial numbers and apply them to the packaging for medical products. With the creation of its own Corporate Serialization Database (CSDB), which manages serial numbers and transmits them to contract manufacturers or packaging services as required, Arvato has developed a model that aims to prevent falsified medicines as best as possible.
A database is the optimal IT solution for your serialization management. A site module applies codes onto the folding boxes and communicates used serial numbers to national verification systems (e.g. in Germany, this would be ‘’Securpharm’). This allows pharmacies to determine whether medicines are real and verified and thus can be sold or not. Many other national verification systems in Europe already rely on Arvato’s IT expertise.
Arvato Systems serialization experts are covering the whole process chain end-to-end within the healthcare segment.
Cold chain management
Arvato offers the ideal logistics infrastructure for temperature-managed warehousing and transport of sensitive products. Depending on your needs, we can store products at -70°C, -20°C, 15–25°C or 2–8°C. A range of ingenious monitoring systems ensures that everything is constantly kept under exactly the right conditions.
Healthcare Risk Management
We also provide smoothly integrated solutions for products that are subject to the risk management process due to regulatory requirements regarding prescription and delivery. We manage all processes and bring them into line with the respective national guidelines. In addition to complete traceability along the entire distribution channel, we also need to ensure that products are only sent out to previously registered persons, for example, as only specially trained medical practitioners and staff members are permitted to prescribe or administer this medication. Queries stored in the system facilitate the exclusion of patient groups for whom the risk of side effects is too great. All the data required for the comparison is stored in databases at both the customer’s and Arvato’s premises. Hospitals provide the patient data in anonymised form to ensure optimum compliance with data protection regulations.
Time is of the essence in medical emergencies. Accordingly, Arvato offers its customers emergency deliveries anywhere in the world. An emergency number is available around the clock for deliveries that cannot wait. Specially trained Arvato personnel process the orders and ship the medicine. Of course, temperature management is used for those deliveries that require it, and the strict quality standards for pharmaceutical products and medical technology are observed. Arvato ships via a proven network of couriers, who convey the shipment as quickly as possible to where it’s needed.
Passively cooled delivery
Not all delivery routes have a network of refrigerated carriers. As an alternative, Arvato offers its customers passively cooled transport in insulated boxes. The boxes have been specially developed and validated for refrigerated transport. Packing processes adapted to the season ensure that, regardless of the outdoor temperature, the products are transported within the specified temperature ranges and retain this temperature for up to 72 hours. As a result, deliveries around the world arrive on time. Upon request, Arvato will also integrate the customer’s customised boxes into the distribution processes. For air freight shipments, there is also the option of using special Envirotainer transport containers.
Direct to Pharmacy
Secure supply chains are now more important than ever. These days, counterfeit drugs can even find their way into pharmacies via traditional routes of delivery. With our direct-to-pharmacy model, we transact all order-to-cash processes – from order acceptance and logistics – including postponement processes – to invoicing and reporting. Healthcare companies thus receive integrated services from a single source. Pharmacies and patients alike profit from the security of obtaining products with reliable quality through a pre-determined, fully qualified and documented sales channel.
Arvato’s central warehouse offers the necessary flexibility for reduced stock under the official licence related to packing, repacking, and labelling medicinal products (guidelines 2001/83/EC). Products are stored in a country-neutral condition, and just before shipment are provided with country-specific labels (e.g. Bollini) and package inserts by specially trained personnel in a strictly isolated, temperature and access-controlled area.
Pharmaceutical companies benefit from the synchronisation of the postponement solutions with existing processes in the areas of logistics, sales, production or transport. Arvato´s serialization solutions are also available under the Falisified Medicines Directive.
Of course we also help medical technology manufacturers to increase the flexibility of their stock, reduce costs, and react more quickly to demands made by the market or their clients. This includes, for example, intelligent kitting or print-on-demand solutions for information accompanying each product such as instruction manuals.