Our end-to-end credit management services improve our clients’ cash flow by improving the collection of outstanding revenues. Our comprehensive range of services covers the entire credit management chain, from early arrears management to in-house collection services, field collection services, legal processing and enforcement through all relevant legal jurisdictions.
Our credit management process entails interacting with our clients’ customers (by letter, telephone, SMS and email) to resolve outstanding balances on customer invoices. Providing first class customer service, our accounts team resolve customer queries while maintaining a professional and compliant manner. We also assist in allocating payments, raising credit notes and supporting the clients’ sales teams.
Our systematic approach to arrears is to reduce the volume of accounts reaching each phase of the dunning process, thereby improving cash flow and reducing debt passed for third party collection. To further maximise revenues for clients, we provide a team of trained multi-skilled agents which can be scaled up or down according to demand. Secure online interactive reporting keeps clients updated in real time about the status of the arrears.
Communication is Key
The “live debt” collections process is a collections/customer rehabilitation journey which includes communications by letter, telephone and possibly field visit on open customer accounts. This can be carried out using as a “white label” service using client branding and using the client’s CRM system.
Our bespoke service, tailored to both the requirements of our clients and their customers, protects corporate reputations and maximises net returns which reduces customer churn. This allows us to recover consumer debt, improve customer payment behaviours and improve net promoter scores.