Smart collection in every stage
Comprehensive and customised collection services
Identifying credit rating changes early is also very important in collection: First, this information makes it possible to manage dunning activities in a targeted way, which strongly influences the prospects of successful collection.
From the outset, Arvato Financial Solutions consistently manages the collection of receivables according to economic criteria. Your requirements are implemented through differentiated collection procedures. From the selection of the appropriate address identification procedure and determining efficient dunning cycles to taking the right dunning notice approach to your defaulting customer: the aim is not only to secure successful collection, but to maintain valuable customer relationships at the same time.
After consulting with our qualified and specialised industry experts, we work together with you to develop a collection strategy that is tailored to your requirements.
A differentiated collection procedure becomes all the more important when extra-judicial measures prove unsuccessful. The crucial factor here is taking intelligent measures based on the expectation of realisation, as well as cost and time aspects.
Extra-judicial dunning process
Reliably efficient and effective solutions
The first collection letter notifies the customer that the receivables are being processed by Arvato Financial Solutions and asks them to make payment or contact the company. Accompanying outbound telephone calls are used to provide the customer with specific advice. In addition to the swift realisation of receivables, a further key objective lies in initially determining the causes of payment problems and dealing with any customer complaints. A personal conversation is very important for establishing the reasons behind payment problems and identifying possible solutions in dialogue with the customer.
In the case of small receivables, the cost of enforcement measures is often disproportionate to the debt involved. Here, too, Arvato Financial Solutions is able to achieve outstanding realisation rates on your behalf. Thanks to our intelligent extra-judicial intensive dunning process’ optimally aligned dunning stages, we are able to realise receivables in a cost-effective way.
Judicial dunning process
Intelligent enforcement strategies, securing your claims in the long term
If necessary, contract attorneys with many years of experience examine the prospects of successfully enforcing your debt. This evaluation is based on specially developed decision-making logic for examining the probability of realisation. If realising the debt by initiating court proceedings is deemed to be likely, the judicial dunning process is initiated with the dunning notice after the first warning letter sent by the attorney and continues until the legal enforcement has been completed.
We generally provide the following judicial recovery services:
- credit check
- outbound calls
- dunning notice/enforcement order
- enforcement measures
- acceptance of financial status
- legal action after consultation
The compulsory enforcement of the legally established receivables is carried out as part of the enforcement process. In doing so, any cost risk associated with the respective enforcement measures is weighed against the proportionality and the expected success.
If the enforcement measures do not currently offer any prospect of success, the case is referred for long-term monitoring.
Increase your incoming payments by using efficient collection management
Higher realisation rates for receivables - accelerated flow of liquidity
Differentiated collection strategies specifically developed for you generally lead to a significant increase in gross returns on your receivables
Furthermore, you will profit from faster liquidity cash flows, for example by saving time through automated address management.
Improved net earnings thanks to cost-optimised processes
Significantly higher net realisation through cost-optimised processes
We can help you significantly reduce your fixed costs. We also reduce processing costs through considerable economies of scale and intelligent management of cost-intensive measures.
Effective communication with your customers
By letter, fax, email, online or by telephone – workflow solutions designed to deal with high incoming volumes ensure effective and timely communication with your customers.
Stability & security
Via an optional online access to our collection companies' systems, you will always be in the picture at any time regarding the current status of your collections.
Customized reports make it easy for you to comprehend and compare collection results and developments in your collection portfolios.
Potential for optimising your in-house processes
You benefit from comprehensive analyses of your receivables portfolio based on decades of collection experience. This provides you with valuable information about optimising your risk, dunning or billing processes, for example.