With more than 30 years of experience and knowledge in debt collection, we know what works – both for you and your customers – and how to do it. For instance, we know that debtors are not necessarily bad customers, so we talk to them personally to find out about their situations, and work together to find a way for them to pay off their debts. That means you not only get your money back – you also retain a satisfied and returning customer.
We believe in transparency. That is why our collection offering includes Arvato Online, our powerful business intelligence tool, which gives you full access and a clear overview of all your customer issues and cases. We are so confident of our performance and high (full payment) solution rates that we encourage you to benchmark our services with other collection providers. Our levels of performance and customer satisfaction are so high that many of our clients come back to us when they move on to another position or company.
- Free up time: Optimized in-house processes reduce administration
- Cash flow: Higher realisation rates for receivables accelerate liquidity flow
- Protect your reputation: Having a neutral third party handle collection protects your image, reputation and brand
- Analysis: Control and compare collection results and shifts in your collection portfolios
- Care for customers, combat churn: Effective, personal dialogue with debtors means greater customer satisfaction, and lower levels of churn
- Flexible: Finding the right solution for increased solution rates
- Customized: Tailored solution and strategy depending on your requirements
- Service focus: Dedicated client administrator
What you get
Our collection service includes both consumer and corporate loans, and new claims as well as receivables that have previously been subject to collection actions.
Our prompt, standardised transfer of outstanding receivables via intelligent interfaces is easily integrated into your own business systems. You decide when and how often to transfer new outstanding receivables to us.
Reduction of internal expenses
Handling customers with a late or non-payment attitude is both time consuming and expensive, and reduces your profits. We offer solutions covering all aspects of accounts receivable management, which free up time for your staff and enable you to concentrate completely on your core business.
Tailor-made dunning procedures
We can be available even before you hand over accounts receivable for collection (for your internal dunning and collection procedures), when making outbound contact with customers who have just defaulted. Depending on your requirements, we will also implement the necessary technical infrastructure using a variety of appropriate communication channels to treat all stakeholders fairly, with the aim of retaining customers and providing support where it is needed.
We offer transparent, real time reporting, ensuring for example that incoming payments are accounted for quickly. Regular updates allow customers to view and download detailed, comprehensive reports.
By offering benchmarking, we can increase your success rates for full payment. Our proactive approach ensures higher solution rates, along with even greater churn prevention and customer retention.
In the Nordic markets where we are present, arvato’s financial solutions have enabled us to keep our balance sheet clean and focus our efforts. They partner with us to strengthen our business based on ongoing communication and transparency.Carina Bergudden, COO Nordics, Klingel