We understand your business

Businesses representing many different industries rely on our integrated solution portfolio and our longstanding experience. Our customers range from telecommunication firms to energy suppliers, banks, insurance companies, e-commerce retailers and airlines. Through the expertise we have gained serving a broad spectrum of industries, we understand the specific requirements of your business in detail.

Insurance

The insurance sector is undergoing a significant upheaval, by moving from a risk-based to a customer-centric model. It is using the most up-to-date methods for understanding customers to tackle increased competition and multiple regulatory changes.

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Banking

Banks are increasing their investments in digital technologies and internal transformation plans to respond to the expectations of hyper-connected, mobile, impatient and well-informed customers, and the enthusiasm for new technologies of generation Y. A new customer marketing model is emerging, supporting the drive to build a more interactive, personalized relationship with consumers.

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Retail – Distribution

The French love affair with online shopping shows no sign of fading. In 2013, 90% of users looked on the internet before they made a purchase. 38% of mobile internet users browse retail sites from their smartphones and 30% read internet user reviews even when they are in a physical sales outlet. Stores, e-commerce sites, social media...

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Energy

The energy sector is taking a new turn in France. From price deregulation to the emergence of new players, not forgetting the prospects offered by smart meters, it’s time to find a new balance.

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Health

Following the implementation of the “Hospital, Patients, Health and Territories” (HPST) Act, the role of actors in the health sector and pharmaceuticals firms is changing. The health professions are adopting new approaches to tackle the challenges of the future: treatment compliance, coordinated healthcare, care at home, etc.

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Public sector

The current transition to digital technology is an opportunity for the public sector to simplify and streamline its relationship with users. Arvato offers a range of relationship management solutions to achieve this and support the modernization of public services.

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Telecoms

Real-time generation of multiple kinds of data, investing in secure networks, the introduction of new payment methods, and known and recognized brands are all assets when it comes to transforming our phones into high added value, multi-service platforms and themselves become the next GAFA (Google, Apple, Facebook, Amazon).

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More sectors

A complete list of all the sectors that are going to be revolutionized by the new uses of digital technologies would be far too long. We have selected three, in addition to those we have examined in detail elsewhere, which seem to us symbolic of the changes underway: the automotive sector, the press and entertainment.

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