Because less than one French person in two (47%*) is loyal to a brand or company, the number of customers to win over is immense. Particularly now that big data allows you to profile them... provided that you clearly identify potential customers, talk to them in a way they find relevant, optimize your distribution channels and finally, retain their loyalty.
Arvato guarantees optimal management of information flows, an agile supply chain and an efficient returns policy throughout the entire purchasing process, to offer customers the opportunity to buy through the channel of their choice and deliver their goods to the right place, at the right time.
Arvato tackles the customer experience challenge using a sophisticated CRM system that incorporates big data to track and classify the contact and interact with them using proactive, personalized, automated sales processes.
Arvato helps you get to know your customers better, gain a clearer understanding of their purchasing habits and target your communications more precisely, because we firmly believe that loyal customers are some of your best business assets.
From fraud prevention to finalizing the purchase and debt recovery: we can help, always bearing in mind the overarching need to maintain a commercial relationship. And all by supporting automation for multiple processes, for even greater efficiency.