Utility companies have to manage the competing pressures of transitioning to a low-carbon economy, managing fluctuating energy prices, upgrading dated infrastructure and technology, and managing assets.

  • Rises in the cost of living means people are finding it harder to pay utility bills, causing an increasing number of payment defaults.
  • Competition is intensifying, tariffs and products are multiplying and customers are increasingly willing to switch provider to find a better deal.
  • In response to green concerns around carbon emissions and renewable sources, companies are diversifying into new markets, such as renewable energies and value added services.

The UK government’s Smart Meter Implementation Programme (SMIP) will see 53 million smart meters installed across homes and industry by 2020, shifting the relationship between consumers and utility providers and creating a complex digital network of devices and interfaces.

A strategic partner for energy suppliers

To operate successfully in the marketplace, you need solutions that give you the freedom to focus on your core business and the efficient use of resources. As a neutral partner of regional and nationwide energy suppliers, we offer outsourcing solutions both for highly specialized individual processes and for complex overall processes along the entire service chain. You can benefit from our extensive expertise, excellent scalability, and a modular portfolio that includes the following services:

  • Customer management (customer acquisition, existing customer care, customer loyalty and recovery, cancellation prevention)
  • Financial services (risk management, settlement, receivables management)
  • Supply chain management

Helping utility companies provide a complete distribution solution

To operate successfully in the marketplace, you need solutions that give you the freedom to focus on your core business and the efficient use of resources. As a neutral partner of regional and nationwide energy suppliers, we offer outsourcing solutions both for highly specialized individual processes and for complex overall processes along the entire service chain. You can benefit from our extensive expertise, excellent scalability, and a modular portfolio that includes the following services:

  • Customer management (customer acquisition, existing customer care, customer loyalty and recovery, cancellation prevention)
  • Financial services (risk management, settlement, receivables management)
  • Supply chain management
  • IT services
  • Print solutions

Client benefits

End-to-end solution ensures seamless customer service

Outsourcing the complete distribution, installation and reverse logistics for smart meters creates efficiencies and increases customer satisfaction.

Access to unrivalled quality control

A whole-of-life asset management solution for smart meters ensures all infrastructure is kept up-to-date and compliance and data protection requirements are adhered to.

Proof point

Arvato is the UK's top credit management specialist and works with the all "Top 6" UK utility providers.

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