Predictive Interaction Routing
We direct your customer communications into the right channel
Which contact channel do I need to best reach my customers? With the constantly growing variety of communication channels, it is a great challenge for companies today to select the right one for their customers. Depending on the situation, we anticipate which channel is most suitable for customer communication and ensure that your customers are always offered the best option for interaction.
The Solution
- A comprehensive approach
Support by experts, from the consultation right through to the operative customer approach - Proactive selection of suitable service channels
Customer concerns are conducted and processed through the most suitable channel for each individual customer - Integrated technological infrastructure
All available interaction channels, self-service and analysis tools are comprehensively combined and integrated through the same platform
