Proactive communication with customers – when and how they need it
Many customer queries could be avoided if the customers received the right information at the right time – ideally, even before they need it. We anticipate the questions and queries your customer may have on the basis of their lifecycles and communicate proactively with them. We use effective analysis tools to precisely and individually assess your customer’s current status and need for information. The results are satisfied and well-informed customers and a reduction of queries for the service center.
- Analysis of customer attributes
Effective analysis tools combined with experience, help with the timing and selection of the right push services based on the current customer status and attributes.
- Proactive communication
Proactively approaching your customers across all contact channels in the form of text, images, personalized videos or tutorials
- Customer-specific communication
Detailed, personalized customer communication increases the acceptance of the available information or self-service offers
Proactive communication ensures a positive customer experience as queries have been addressed before they become issues