Returns Management

The automation of returns processing

01. Returns avoidance

We take care of every return

We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.

Premium returns processing

We tailor our returns processes to meet our clients requirements - whether that means including a returns label with the outgoing package, or providing a web interface to allow the customer to print their own label.

We provide a range of international returns solutions to support our global clients. Whatever the method, we ensure that returns are back in our warehouse promptly, providing customers with timely confirmation of receipt.

With the smooth returns processing at arvato, your products are despatch ready in a short window.

Returns avoidance

100% data collection and analysis

Reduction of returns with relevant, precise and high-quality product information.

Your benefits

Always up to date

Timely confirmation of returns, ensures customer satisfaction and maximises availability in your online shop.

Effective returns processing

Returned items are checked, graded and insepected for counterfeiting when required.

Streamlining returns

A choice of simple returns options that to meet customers needs.