Your online shop, with Demandware, Hybris or Magento

To make sure we reflect the ‘look and feel’ of your brand overonline channels, we provide customised solutions to fulfill your individual requirements. Combining the best-practice experience of multiple online shops for our clients across the Fashion, Luxury, FMCG and Beauty markets. In close collaboration with the e-Commerce platform providers; Demandware, Magento and Hybris we develop new features to keep you at the forefront of progress online.

Perfectly co-ordinated logistics processes are essential for customer satisfaction. Our flexible solution can be the answer, whether you are looking for a B2B or B2C service. Our bespoke warehouse solutions help to deliver a fast and reliable service tailored to each client requirements. Technology and automation - including our  bag-sorting conveyor systems, help us to streamline processes, increasing speed by maintaining accuracy.

Warehousing and Distribution:

- Inbound Management 
- Warehouse Management
- Value Added Services
- Pick, Pack & Ship
- Returns handling and reprocessing (e.g. ironing and repacking)
- Market specific solutions for Fashion, Beauty, Luxury and FMCG
- Leading transport networks and Transport Management
- Integration of omnichannel processes such as Click & Collect or Return-in-store

 Meeting global standards and regulations:

- Global trade compliance
- Certification
- Supply chain security 

Over 100 payment methods worldwide - through a single interface

We offer all services along the ‚payment flow‘. From risk checks, invoice production and processing, payments and claim processing.

• Arvato’s own Payment Gateway for quick and simple connection to all popular payment methods worldwide 

• Risk management and fraud prevention

• Account and claim management

• Processing of reminders up to passing over to collections services

• Processing of returned direct debits and chargeback requests

• Standardised connection to national and international banks and acquiring partners

arvatos Financial Services meet the highest security requirements and are PCI and SSA16 certified. Within the international networks we also ensure that country-specific taxation and legal requirements are met completely.

Your customers deserve more than the 'standard', we offer them the 'extra' service

We develop individual, customised solutions for every client. This allows us to meet the customer needs, professional level and cost-efficient solutions while guaranteeing high-quality Customer Service interactions.

• Focus on customer satisfaction and efficiency

• 25,000 Call center seats, 30+ languages, 50+ locations

• Market specific training of agents, including technologies, soft skills and product training

• The complete package from taking orders to complaint management

• Rigourous recruiting processes and qualitative methods to ensure a high standard of customer service is upheld

• Regular QA sessions: Assesment centers, Mystery/ Feedback calls, online training, live-coaching, system checks

• Channels: e-Mail, telephone, Social media, brief, fax

We use our global presence, far-reaching experience and adaptive traits to combine multi-channel tends and provide the ideal Customer Service solution based on our clients needs.

International Transport Management with centralised interfaces to over 100 transport providers

arvatos Transport Management solution offers an established selection of transport providers for both Inbound and Outbound channels. We continually review carriers to offer the latest market solutions and provide a range of options to meet customers expectations on delivery times and price. 

Compliance with international trade and customs regulations is an important aspect of global trade. In order to ensure problem-free supply of your goods to your customers abroad as well, we gladly take care of all necessary paperwork to comply with international regulations for customs clearance and verification documents. Arvato and its partners around the world meet all the international trade and customs regulations for you — so you can leave the paperwork to the experts. 

Practical consulting based on e-Commerce best-practices and real-life data

Our Consulting team brings years’ worth of e-Commerce experience to give you Tier-1 Strategy consulting; providing you a partner for the ongoing optimisation of your online businesses performance. Our experts consult strategically and operatively along the entire e-Commerce value chain and utilise data from online analysis as well as our backend systems.

Our analytically thinking e-Commerce experts with consumer goods and brand enthusiasm, get straight to the point.

The service includes:

• Development of a global e-Commerce entry strategy for various markets and countries

• Estimation of sales volumes in various markets, business cases and operative forecasts

• Conception of internationalization strategies

• Multi-channel consulting

• Data based recommendations as to reducing returns volumes, shop audits and deep-dive shopping basket analysis

With us and our experienced team of international experts at your side, you have a localized online marketing network at your disposal in the different national markets. We ensure that your brand message is consistently conveyed to all markets and also achieves the desired successful outcome. Your benefit is that you only have one contact person who maps out and controls all campaigns for you. Simple. Fast. Consistent.

In the highly dynamic Business Intelligence & Analytics environment, our experts help you turn your data into results, identify your business drivers, manage them effectively and navigate your business through Big Data. With tried-and-tested standard reports in all operational areas, we help you identify key performance indicators fast and accurately to optimally drive your online business.

We take care of every return

We understand that seamless returns service is essential to ensure that your customers return. Arvato offers automated processes for Returns Management, such as our bag-sorter conveyor system, which ensures that accepted high-quality returned products are instantly back into the system and ready to despatch. We can also provide added value services such as ironing, repacking, sewing and cleaning.