Customer Service

Brand experience and increasing customer satisfaction

01. Rapid problem solving

Your customers deserve more than the 'standard', we offer them the 'extra' service

We develop individual, customised solutions for every client. This allows us to meet the customer needs, professional level and cost-efficient solutions while guaranteeing high-quality Customer Service interactions.

• Focus on customer satisfaction and efficiency

• 25,000 Call center seats, 30+ languages, 50+ locations

• Market specific training of agents, including technologies, soft skills and product training

• The complete package from taking orders to complaint management

• Rigourous recruiting processes and qualitative methods to ensure a high standard of customer service is upheld

• Regular QA sessions: Assesment centers, Mystery/ Feedback calls, online training, live-coaching, system checks

• Channels: e-Mail, telephone, Social media, brief, fax

We use our global presence, far-reaching experience and adaptive traits to combine multi-channel tends and provide the ideal Customer Service solution based on our clients needs.

Special services: Social Media Monitoring allows the structured analysis of the modern communication channels

We follow the activities of over 100 million internet sites, blogs, forums, communities and Web 2.0 platforms

The scope of Social Media Monitoring:

• Filtering of positive or negative reactions to your brand

• Valuing your brands status

• Assessing your competition

• Used as an ‚early warning system‘

• Assessing marketing campaigns

• Proactive reacting to complaints

• Collecting user-Input for product developments

Rapid problem solving

Less than 10 contacts per order

Large improvements of customer satisfaction thanks to optimising the entire customer communication.

Increasing customer satisfaction

Brand experience

The perfect purchase experience in your online shop is completed by our multilingual customer service team.

Quality assurance

arvato's comprehensive training ensures a great customer experience, every time.

Customer contact

With the gathering and analysis of customer data we can ensure a personalized and targeted service.