END-TO-END CUSTOMER SERVICE AND MARKETING SOLUTIONS
Arvato is a wholly owned subsidiary of Bertelsmann, which helps companies deliver exceptional customer experience across 40 countries through its 70,000 employees. In India, we provide tech-driven, end-to-end customer service and marketing solutions.
We are industry leaders in Customer Relationship Management with focus on Data Insight, Customer Support, Tele Marketing, Campaign Management and Events services.
We deliver unmatched customer experience, so every customer who comes in touch with Arvato becomes an advocate for the client’s brand. We do this by taking care of the entire life cycle of the customer journey for our partners via multi-channel communication, pre-sales/post-sales support and superior logistics, delivering a cherishable experience through our customized marketing solutions.
We are by our client’s side through customer selection and help them deliver their trademark brand experience, while ensuring customer retention.
We have been named world’s third largest provider of Business Process Outsourcing services by HfS Research and have featured among the top 10 leaders in ‘The Everest Group BPS Top 50’ for the year 2017. To know more about the recognition we have received, click here
Clients who benefit from Arvato’s customer services, marketing and events expertise include some of the most notable names in hi-tech, emerging technologies like Cloud/AI and other industry verticals like – Automotive and Finance.
OUR PRESENCE IN INDIA
We started our journey in the country in 2003 and we are present in Gurgaon, Mumbai and Bengaluru, currently employing 1500+ people across these three centres - supported by our global delivery system with a robust IT platform, data network and scalable technology.
At Arvato India, technology and data form the core of all our operations. The acquisition of Ramyam Intelligence Labs in 2017 has further strengthened Arvato’s focus on new age processes to deliver service.
As Arvato is a division of Bertelsmann - one of the world’s largest media companies and services enterprise, it enjoys a well-connected network and a reach like no other. It also draws from Bertelsmann’s 180 years’ of rich history in running successful businesses. Arvato functions with big company stability and small company agility.
To know more about Ramyam, click here
To learn about Arvato global, click here
Bertelsmann Overview
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments. The company has 116,000 employees and generated revenues of €17.0 billion in the 2016 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world.
