The Client

Our Client is a Fortune 10, global software leader with over two decades of presence in India.  The client is involved in developing, manufacturing, licensing and selling software. The software leader also deals in consumer electronics, PCs and other related services. As of 2016, it is the world’s largest software manufacturer by revenue, and is regarded as one of the most valuable organizations. 

The Challenge

The client was looking for a reliable telemarketing support partner for inside sales India division. The client also wanted anti-piracy and value selling support to ensure superior customer partner relationship

The Solution

Having designed, delivered and differentiated customer service on behalf of some of world’s most respected brands, Arvato is equipped with the right set of people and advanced technology to deliver solutions that match client’s requirement

Support offered in 8 languages
Exclusive team of 220+ sales agents
Outbound sales, campaign and account management
Strengthening of partner relations for the client

Arvato assisted the client in connecting with thousands of customers over calls, e-mails and digital modes. Our inside sales team offered support in English and 8 Indian languages facilitating better reach. A team of over 220 sales associates were assigned to work exclusively on the project, who offered support for outbound sales, campaign and account 

The Result

Sales target exceeded by 10%
80% of overall mid-market revenue contributed by Arvato
New sales opportunities for the client

Arvato was successful in helping the client with multi-million dollar revenue generation per annum. Our team exceeded the sales target by 10% on a regular basis. Owing to the success of the project, we now own 100% revenue targets of the client in India. Arvato contributed over 80% of the overall mid-market revenue for the client, which further enhanced opportunities over the years.  

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