Arvato’s Enliven CEM® Chatbot is integrated with the 360° Customer Intelligence framework to respond to customer queries with complete relevance and context. The Chatbot also provides appropriate and real-time Next Best Actions.
As our Chatbots use Natural Language Processing and support 9 languages and are integrated with 10+ popular communication channels, it gives businesses an opportunity to engage with their customers anytime, through any device and in a personalized manner with a human touch.
Natural Language Processing driven Chatbot to identify customer intent, extract relevant data and respond with a comprehensive understanding of the customer sentiment.
360° Intelligence powered
The chatbot framework not only understands the customer query and intent but is also capable of extracting relevant data from Enliven CEM® 360° Customer Intelligence database, providing un-paralleled knowledge of context. The Chatbot comes pre-integrated with the Enliven CEM® 360° Customer Intelligence offering, empowering the contact center agents with complete chat transcript along with a 360° view of the customer.
Integrated with our Enliven CEM® NBA framework to proactively deliver Next Best Actions on the Chatbot framework when the customer is actively chatting. The Chatbot is also capable of sending notifications independently.
The Chatbots constantly evolve on the basis of processes in play
The Chatbots can be independently deployed without the deployment of the complete platform