Customer Support -Voice and Non-Voice
With customer expectations rising, communication channels multiplying and social media shifting the balance of power between brands and their customers, a right Customer Support strategy has become even more important.
As Arvato is a world leader in providing top-class Customer Support, partnering with us will result in long-term, sustainable success for your business.
We treat our client’s customers as our own and develop customized outsourcing solutions that enable our clients to deliver on a brand's promise. Our in-house team of industry experts provide training, IT support, quality management, workforce planning and management to ensure the highest service quality for your customers.
BEST PRACTICES FROM ACROSS THE WORLD
We have contact centers in every region of the world, managing customers, orders and transactions in multiple languages and currencies. Being a key node of the global Arvato contact center network, Arvato India brings to the front best practices from across the globe in combination with local implementations to offer customized solutions to our global and domestic clients.
Enhancing customer experience
We develop solutions that put our clients’ customers at the centre; supported by intelligent technology and systems we gain valuable customer insights that enable our clients to deliver a seamless, high quality experience to their customers - across all channels.
Improving customer loyalty and brand advocacy
We don’t simply resolve queries, but anticipate customer needs and offer additional information or services which will help our clients delight their customers.
Arvato India has been helping an e-commerce giant since 2015 with Buyer, Seller and Back-office support in India and Australia. The partnership has resulted in helping the client save 0.5 million USD annually with FCR score of 30% against client’s target of 24%.
For the second year in a row, we have been featured among the top ten of The Everest Group BPS Top 50™. This key industry list is the only ranking of its kind and helps enterprises identify the largest global providers and their functional coverage.