Microsoft partners with Arvato to deliver global business process outsourcing efficiencies
The five-year agreement - which sees Microsoft consolidating operational activities for several key business lines previously handled by multiple suppliers with one vendor - commences in January 2010.Arvato will support this business globally from their operations based in Dublin, Singapore, Reno (Nevada) Fargo (North Dakota), Manila and Buenos Aires.
In its new role as a key global business process outsourcing partner, Arvato will manage services for Microsoft Dynamics (formerly known as Microsoft Business Solutions), Commercial Operations, Services and OEM (Original Equipment Manufacturer) divisions.
The teams will be using the latest BPM (Business Process Mapping), CRM and data management technology to handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services.
Arvato will also be developing an enhanced managed services model to simplify, globalize and standardize processes across the four business lines and significantly reduce costs.
Microsoft and Arvato have worked together as strategic partners since 1994, collaborating on a number of major global projects.
Matthias Mierisch, Head of Arvato’s Global BPO Unit for Microsoft and CEO of Arvato UK & Ireland, said: “Over the last fifteen years, Arvato has been successfully delivering against Microsoft’s growth objectives.
“This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world’s most trusted brands.
“We will now be focusing on ensuring Microsoft realises the true benefits from this latest substantial investment in Arvato.”
“Moving from many to a single vendor with such extensive international reach will not only be more efficient, but also help ensure global consistency in the way we do business,” said Matt Rossmeissl, Microsoft Vice President Commercial Operations. “We’re looking forward to collaborating with Arvato to create new opportunities, greater convenience and enhanced value to our partners and customers around the world.”
With more than 270 subsidiaries worldwide, Arvato is one of the biggest internationally networked media and communication services providers. In fiscal 2008, the group of companies that is part of Bertelsmann AG generated sales of €4.993 bn. Arvato’s worldwide subsidiaries employs more than 60.000 people.
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.