Arvato at E-world 2013: Efficiency through Competency
Gütersloh. The shift to alternative energies means that the industry is being called on to respond more quickly than ever before. The transformation of the energy landscape opens up new leeway for utility companies. This is an excellent time for energy providers to win new customers through optimized energy sales, and to retain their existing customers by offering an augmented range of energy services. At the same time, companies are under increasing pressure to cut costs and increase efficiency, while also dealing with heightened demands and expectations. Moreover, stiffer regulatory requirements are also increasing complexity in the energy market. So companies are called on to deliver sustainable ideas that take a long-term view.
Arvato helps utility supply companies to focus on the essentials and optimize their portfolio. A specialized, highly effective team ensures satisfaction by providing a full range of services. Arvato supports companies with comprehensive, intelligent services ranging from invoicing solutions to IT services and central customer services.
As a neutral partner for the energy sector, Arvato handles highly specialized individual processes and complex overall processes as well as IT and infrastructure for key market roles. The company supports utility suppliers with regional customer management, efficient invoicing solutions, the right IT and infrastructure solutions, and logistics and communications services across the utilities value chain.
Utility companies can pick and choose from a modular portfolio of services to put together the service modules they need into a bespoke customer solution. The entire portfolio of services relies on future-proof system solutions, high-quality service, quality-assured market communications, customer-oriented written and in-person communications, transparent Key Performance Indicators, complete automation and competitive cost-to-serve. For instance, Arvato supports utility companies with flexible, scalable settlement services – a simple, cost-efficient and high-quality solution.
At E-world 2013, we are represented by our Arvato infoscore, Arvato Systems/perdata and Customer Services units at Stand 1-113 in Hall 1.
Arvato is a leading European BPO provider. Its more than 63,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include all services related to the creation and distribution of printed products and digital storage media as well as data management, customer care, CRM services, supply chain management, digital distribution and financial services.