A strong partnership
Operating a multilingual service center focusing on sales and social media. In order to meet the client’s requirements, an outsourcing partner with extensive experience and a high degree of reliability and flexibility is needed. The implementation of innovative business models and service solutions generates added value.
At Condor the customer is our main priority. With our outstanding service and customer-friendliness we stand out from the competition. At the same time we are aware that we have to respond to rapid changes in the aviation industry. That’s why it is important for us to have a reliable and flexible partner like arvato.Frank Hundt, Director CRM & Customer Service Group Airlines at Condor
Arvato has been a reliable partner of Condor since 2004 and offers a comprehensive range of high quality customer services.
Arvato deals with all major issues and customer service and travel agency requests via numerous contact channels and has constantly expanded its service portfolio by continuously taking on more projects.
Besides customer services, Arvato’s innovative solutions also deliver above-average quality results and a high level of customer satisfaction.
- Setting up and operating a service center based on a 24/7 agreement in 5 languages
- Establishing a nearshore location with the aim of enhancing the company’s own capacities and competences as well as developing an attractive pricing model
- Supporting end customers and travel agencies in front and back office
- Support with customer feedback management
- Services in the social media environment (Facebook and Twitter) and supporting end customers via Condor Live Chat
- Implementation of outbound campaigns focusing on sales
- Fraud prevention
- Dealing with all major issues and customer service and travel agency requests via numerous contact channels