Stena Line

Sailing towards new horizons

Arvato adds payment options in several European markets

Challenge

Stena Line is an international transport and travel service company with Europe’s most comprehensive route network. During 2013, 14.6 million passengers travelled with Stena Line, and the company also transported 3 million cars and 2 million freight units. For several years now Stena Line has worked strategically with innovations as a means of developing new solutions, products and services. In line with this vision, Arvato was approached to find new payments solutions to offer Stena Line’s customers on their website, including open invoice and partial payments options. Because Stena Line is present in many countries and serves customers from around the world, one of the challenges was to provide a common solution that would work across multiple markets with local variations. Finally, Stena Line was looking to define an efficient dunning and debt collection.

Solution

The solution proposed by Arvato incorporated an online ordering process for trips, offering open invoice as a payment method, along with various part payment options. This new offering was complemented by real-time risk assessment and validation of customers.

Local marketknowledge and services based upon quality was a key factor when choosing arvato as our partner for payment solutions. arvato provide us with a single point of contact and one technical solutioncross border, enabling us to be more efficient in our business approach. But most importantly, we can tend to our endcustomers with solutions adapted for local requirements and in their own language – regardless of country.

Inger Sund, Group Cash Manager, Stena Line Scandinavia

Success

Local solutions in a global system – Arvato uses the same API to deliver open invoice in all markets

Continuous roll-out of solution – Sweden, followed by Germany and Norway

One single point of contact for client – one country responsible for implementation and client communications base upon local knowledge on legal and business related issues

References