Complete care for patients
Demographic change, major medical advances and increasing cost pressure all pose challenges for healthcare and its players. Growth markets are still in the process of establishing adequate and comprehensive healthcare. Industrialized countries, on the other hand, are facing the tasks of improving the effectiveness and efficiency of how prevention and care is provided and creating new distribution channels. This involves focusing on the patient and ensuring the highest standards of quality. Integrated healthcare models that combine high-quality solutions with economic efficiency are becoming increasingly essential in this process.
Stable systems and reliable processes are especially crucial in the healthcare sector. After all, human health is at stake.Thorsten Winkelmann, President of arvato Healthcare
Integrated logistics, distribution and supply solutions
Arvato develops and implements solutions that actively integrate all players in the healthcare system – from the patient to the doctor and pharmacist, to the health insurance providers and manufacturers. These solutions include the following:
- Order-to-cash distribution of pharmaceutical products and medical devices
- Innovative field inventory management at the point of care
- Healthcare e-commerce
- Direct to Patient delivery
- Patient communication and information (patient relationship management)
- Promotion of workplace health
- Service centers for medical care and product communication for manufacturers
- Customer loyalty and healthcare programs for health insurance providers
- Healthcare IT infrastructure
- Billing services for doctors
- And more
All of our services are based on international quality control systems. To protect your data and products, we rely on secure IT systems, financial services compliant with the Sarbanes-Oxley Act, and quality control officers at every location.
We operate in accordance with
- ISO 13485
- ISO 15838.2010
- DIN 9001
- Trusted forwarding agents (air freight safety)
Special access controls ensure that only our own skilled specialists (trained in accordance with AMG Section 75 if required) have access to customer data and products. Trust Centers guarantee storage in compliance with data protection law and the anonymous assessment of sensitive patient data.
One face to the customer
Our Healthcare division has more than 1,200 qualified and motivated employees working closely with you to ensure your customers are satisfied and your patients are cared for. No matter how complex the solutions and processes we map out for you, we will assign you a contact who is familiar with the processes and can coordinate them with your individual requirements. This contact serves as your central link to all Arvato experts in the development and implementation of your specific solutions.