I am delighted that I am able to introduce you to a revised version of our popular Arvato Healthcare news. Following the new Arvato web presence, the Healthcare news will also in future be presented with even more interesting news from the Arvato Healthcare businesses. In this edition you can read about how our colleagues in Spain can improve their support to patients with depression with the help of telemedicine and how we continue to roll out our STOK solutions for field inventory management. Our “high vitality people” programme is also successful in practice for occupational health management.

Happy reading!


Dr Thorsten Winkelmann

Our topics

Interview with Jan Schwietzke, Arvato Spain

The project manager about the first experience and the potential of solutions in the area of telemedicine and the successful solution Caring me for treating patients with depression.

Field Inventory Management for Germany

Transparent product inventories in hospitals and deliveries right to the ward – Arvato provides integrated services with STOK, that go far beyond the hospitals’s receipt of goods. This effective strategy is now also being provided successfully for the healthcare market in Germany.

Preventive healthcare in the lunch break

Arvato offers companies a sustainable programme for occupational health management – and has been successfully implementing this in its own locations. The employees are excited.

The Healthcare customer service of the future

Personal contact is still in great demand for Healthcare customers. With the 2015 Omnikanal Monitor study, Arvato CRM Solutions and CSC provide an overview of the contact behaviour of consumers in the present and in the future. They have polled 1,024 consumers about their experience and expectations.

The Berlin Service Center renews its ISO certification

Efficient quality management is the base level for all Arvato services. The medical service centre in Berlin has now been certified in accordance with the DIN ISO EN 9001:2008 and the DIN EN 15838 norm for European Contact Centres.

Healthcare events

Healthcare Roundtable 2015: Focusing on the patient - illusion, reality or the future?
6 October 2015, Bertelmann Berlin offices
Your contact on site: Dr Jens Härtel

The MCC congress on corporate health management
26 and 27 October 2015, Lindner Hotel City Plaza, Cologne
Your contact on site: Emek Altun


The 32nd German Logistics Convention (BVL Supply Chain Network)
28-30 October 2015, InterContinental und Pullmann Berlin Schweizerhof, Berlin
Your contact on site: Dr. Thorsten Winkelmann, Thomas Leitner, Nicole Amtenbrink

Logimed Europe 2015
17-19 November, Novotel Amsterdam City, Amsterdam
Your contact on site: Andreas Olpeter, Svenja Schulz, Paul Wilkinson 

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