Bertelsmann Annual Press Conference 2012
Operating profit remained stable despite weak performances by businesses in South America and the United States as well as higher costs for energy and raw materials. With effect from July 1, 2011, Arvato took over the 37.45 percent shareholding in the Prinovis gravure printing group previously held by its sister Bertelsmann division Gruner + Jahr. Prinovis is retroactively shown in Arvato’s accounts for the full year. The direct marketing company Inmediaone was
assigned to the club and direct marketing businesses in the Corporate division, where it is retroactively shown in the accounts for the entire year.
arvato’s figures, including last year’s, have been adjusted accordingly. During the period under review, Arvato increased its revenues by 2.5 percent to €5.4 billion (previous year: €5.2 billion). Operating EBIT was €341 million, down 1.7 percent from the previous year’s figure of €347 million. Return on sales was 6.4 percent (previous year: 6.6 percent). Arvato employed 68,325 people at year-end (December 31, 2010: 65,182).
Arvato continued its strategy of offering integrated services chains in all segments and improved its market position in key growth markets and industries as a result. The division won many major new customers and expanded its business with existing customers. Arvato recorded strong growth in China, where it further expanded its nationwide logistics network. In India the supply chain management business expanded, while in South America new service centers were built for major clients in the telecommunications and Internet sectors. In the field of government services, another administrative district in the United Kingdom was gained as a customer: Slough Borough Council. In France, Arvato supports public-sector customers with solutions for digital business transactions and digital archiving. In financial services, Arvato won the German Insurers Association as a new major customer, while the e-commerce business grew with renowned new clients in the cosmetics, fashion and retail sectors. The DeutschlandCard multi-partner program expanded its network of acceptance points and had nearly two million program participants at the end of the year. The expansion of integrated solution offers in the business fields of digitization, archiving, merchandising, and electronic software distribution was further advanced. With Grundy UFA and Schweizer Radio und Fernsehen (SRF), two major new customers now rely on Arvato’s integrated archiving solutions. In electronic software distribution, the range of services handled for the Microsoft Store was expanded. The printing operations showed a stable performance overall in a market environment that remains challenging, while the storage media business with clients in the entertainment industry declined. Arvato’s tailor-made customer solutions won numerous industry awards in Germany and other countries in 2011.
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