Arvato Benelux and Harver win the NCCA HRM Award
The TalentPitch is an online game. Candidates are put into different contactcentre scenarios and have to perform several tasks. This allows to evaluatetheir skills and competencies. The TalentPitch helps Arvato to pre-selectqualified and motivated candidates. This minimize the amount of interviewsneeded to find excellent contact centre employees. And the interviews heldhave a much higher quality value.
The NCCA jury's motivation to select Arvato as the winner: "Arvato created adata-driven online recruitment and selection tool called 'Talent Pitch'. It's aserious game to let candidates experience how working as a contact centreagent would be at Arvato. The candidate's abilities needed to perform well aretested. This helps to find a better match between employee and employer;the candidate knows what to expect from the job upfront and Arvato gets anextensive assessment and knows right away if the candidate is qualified to dothe job for a longer period of time. The result is that the recruitment investments are significantly reduced - both for the employee and Arvato. Early attrition and related costs are lower and the percentage of successful hires is higher."
The Talent Pitch is just the beginning. It is part of a bigger picture of a full-circlejourney for a contact centre employee. Together with Randstad, Arvato's partner for temporary employment, and Harver new innovative solutions are under development. Some of Haver's latest tools are implemented within Arvatoalready. Arvato and its partners are ready to propel the contact centre industryto a next higher level.